Fresh Fish House — Restaurant in Southfield

I ordered catfish nuggets and fries and a 5 piece shrimp through Uber Eats. The food items arrived in bags that were soaking wet...on top of the food being semi warm and not very presentable. I'm not sure of why this restaurant is still in business, with such a poor presentation of meal preparation. When my food items arrived, I noticed the 5 piece shrimp was only 4 pieces, which prompted me to contact their store immediately. God forbid, my call was answered by someone named Keisha, who by far- is the worst representative for a business that I've ever encountered. Needless to say, I explained to her that I only received a 4 piece shrimp and in her words-"I told you that I put 5 shrimp in your order and maybe your Uber driver ate one. Wow! is this where we are in society, where someone cannot take accountability for their mistake. Not only was she rude, but hung up the phone after that comment. Whomever, is her manager/managers, please retrain this employee on tact and professionalism, because she is a poor representation of the products that you advertise as putting you on the map. This is a place that I would never patronize again and hopefully this review will give the owners of your restaurant a perspective of what customers encounter. If I had checked your recent reviews for 2025, I would have noticed that some of your customers had negative...

DON'T GO TO THE FRESH FISH HOUSE SOUTHFIELD LOCATION, YOU MAY SPEND YOUR NIGHT IN THE BATHROOM! 7/15/22, 5pm– Ordered 1lb Jumbo Shrimp dinner (fries, cole slaw) and a lemon cake $36 w/tip. Had a few fries on the drive home, noticed they were overcooked, almost burned. No big deal, I guess. At home I opened the container and the shrimp looked totally different! 1) Like they were cut open butterfly style and 2) like they have been fried then re-fried to heat them back up. They were very brown and crunchy! I ate some then decided to call the store to express my concerns. Manager responded in a short irritated manner. I questioned why were they cut to be flat. She stated, they butterfly the shrimp for cleaning. And they don’t reheat the shrimp. No offer to bring the dinner back. I've gotten the Jumbo Shrimp from fresh fish house more times than I can count and I've never seen them look like this. At first, I was very disappointed that I spent almost 40 bucks on a dinner that did not rise to the standards I’ve grown accustomed to from the fresh fish house. Then, hours later I became down right angry because I became very sick and basically had to spend the night in the bathroom. It is 16 hours later and I'm still going to the bathroom. If I ever go back to fresh fish house, it absolutely will not be...

I took a chance and returned to Fresh Fish House this week and ordered the Orange Roughy and fries. I must say that everything was cooked to perfection and was so tasty.

The only problem is they are short staffed, so many times they don't pick up the phone. I hung up and called back a couple of times and a young lady finally answered. I was placed on hold and she never came back to the phone. Because of that, I'm sure other customers were unable to get through on the phone.

As a result, I was unable to place my order until I arrived and walked in, which was very annoying. There were customers already standing in line. That meant so many other orders were placed ahead of mine and I had to wait longer in my car for my food to get ready.

When I showed the young lady that I was the one still on hold on my cell phone, she didn't apologize initially, but immediately said she's the only one working up front, etc. Unacceptable!

Businesses have to train their staff on proper customer service etiquette.

Eventually, she vaguely apologized. Fortunately, the food was...