Baskin-Robbins — Restaurant in Southfield

Well sadly to say when I came they only had 6 icecream flavors saying there shipment has not came in...What happend to have 31 Flavors??? So I wanted the macchiato icecream I never had the icecream flavor Well she dug in a choclate looking icecream I said are u sure thats Macchiato icecream and not the other 1 above it she said No this is it she puts it in a cup I go home and sure enough it was not it. It was chocolate peanutbutter I should of went with my gut but instead trusted a employee thinking they should know better than myself since I never had that flavored icecream. Some people shouldn't even be working at there jobs. I was already shocked they had six flavors and they could not even get the right flavor correct shaking my head💯🙎 P.s ANSWER THE PHONE SOMETIMES... I took Uber that day and to me was a waste of money because you had 6 icrecream flavors so I could not get what I really wanted (Banana Split) So I tried to call this time ahead to make sure they have everything give them another chance even though there is no excuse to run that low on inventory thats called Bad management not doing there job. But since nobody can answer I guess I will go else where. So loss of business and reapeat costumer because you cant answer the phone! I screen shooted the 2 phone calls I made is that the...

I rarely dine at Baskin Robbins nor Dunkin Donuts because I don't live near one. My first visit to purchase an ice cream cake was a pleasant and speedy one. Next time, I'm bringing a cooler to keep the ice cream solid on its trip to the party. And I haven't tried ordering a custom ice cream cake yet.

Their selection of ice cream is less than mediocre at this location because its a duplex, but they do have chocolate fudge which is my favorite so I am happy at least.

The interior including its employees are very clean and sanitary and pleased...

I was in line for about 20 minutes. The service was extremely slow. When I finally got close enough to place my order I found the speakers off, and the cars in front of me held long conversations with the server at the window. I noticed, not one car was being served ice cream! I had my grandson with me and he was so disappointed to find out they closed while everyone was waiting in line! How rude and uncouth! They didn't even have the brain trust to come out and tell us, they were closing. I took it upon myself to tell the cars behind...