Starbucks — Restaurant in Southfield

I was rather disappointed when visiting this location. Not a whole lot but just enough to take my business elsewhere.

I was here for an appointment early Saturday morning - and I mean early. I believe I was in the parking lot opposite when this Starbucks opened up that morning.

I went to the meeting at the agreed to time and had to cross some light traffic in the drive-up window. The parking lot and landscaping and décor and outside architecture are all what I have come to expect from a Starbucks.

I went to order at the counter. I noticed they were a little light on the scones - and everything else that you would expect in the pastry case. It didn't look like anyone was going to freshen it up either. As I waited I looked around - it wasn't the worst Starbucks I had been in but it had opened about 30 minutes prior and it was me and one other person in the place. I didn't leave the cup on the table or the scraps of paper all over the floor. A couple of the tables had crumbs on them.

So I waited.

Finally one of the servers decided to detach herself from the trio of servers who were deeply in conversation about something or other that had nothing to do with scones or coffee. I was sort of greeted and decided against the pastry because they didn't look appealing.

I wanted a coffee but wasn't sure what to call what size - there is like demasiado, mediano, grossiano, teeniano - you know it is. The teeniano threw me off because I remember only three sizes but this one had four.

I asked the server what the sizes were and was treated to a tired, bored demonstration of customer service. I just stood there transfixed for a just a moment and made my decision - 'Well, thanks. I'll just be going. Have a nice day.', I said pleasantly and departed.

This person probably could not remember but I did recall when I went one of the first of the Starbucks in Lynnwood, Washington. Still a struggling company even the employees didn't seem to understand why people only wanted to get coffee from them. I recall this place I am referring to was in an old Kodak film processing building. Every day a line of cars would go get their morning coffee and lunch coffee and evening coffee. I wasn't making much money at the time and would walk over from my government office job, through an evergreen shrouded park to the kiosk and get my coffee.

The clerk was ALWAYS happy even on a misty, cold, windy day with a line of cars outside waiting for a hot drink that had to be prepared and fresh really...

I hesitate to write this because Starbucks is my favorite chain and has been for well over a decade. The coffee is strong and consistently good, I drink it every day no matter where I find myself waking up. Love the brand.

When I moved to the area about two years ago this store was the most convenient, it's on the way to work and the gym. Perfect location! This is my go to Starbucks, THE store.

There have been different ones as I've moved across the country. Many within walking distance and others less than convenient. It's always been apart of my daily routine.

However, I've found myself using mobile order now because the employees just aren't that friendly. Typically a little chit chat is welcomed and is even worth taking a little longer trip. People at this location don't seem to want to engage, they are nice but just not personable. So I use mobile order now.

Even with mobile order they do find a way to either take way too long or put out the wrong item. This morning I was sitting in the cafe for 10 minutes waiting for the my lb. of coffee beans, nothing. So I went and asked what the deal was and was told they lost the sticker and didn't know what type of grind to do. I should have taken the initiative to ask them sooner? No effort to try and make an upset customer a happy customer. At this point I'm use to it and now I'm just a jaded customer.

The list of stories like this is endless.

The store is just ran very poorly, sad because I love Starbucks and feel let down most times I go...

I was a regular customer, and noticed that some of the staff are very rude. One very rude lady told me that the cherry cold foam could not be made with non-dairy milk when I was letting her know that I would like the cherry cold foam made with regular milk and the drink made with non-dairy vanilla sweet cream. So, when I went back the next day, I ordered my drink and didn't ask for the cherry cold foam to be made any differently, as I was told. I get to the window, and the foam is already melted, which happens with non-dairy. So, I asked if the cherry cold foam was made with regular milk, and they said no, it was made with non-dairy. I explained to them what this very rude woman told me the other day, and this person said that he's never heard of that and it can be made both ways. So, I asked if they could make my drink over and had to pull around the building for my drink to be brought out to me. Today, I ordered the same drink I normally get, and there was hardly any cherry cold foam. I asked the woman where the cherry cold foam was, and she pointed to the little bit of pink on the foam. I said this was not made correctly, and instead of remaking my drink, she said sometimes the foam sinks. Within seconds, ok?!? I just drove off because I'm not about to argue about something that was obviously done incorrectly. If Im paying extra for this stuff, at least it can be done correctly. The pictures are of my drink today, which was an iced matcha latte and supposedly...