Small, strip-mall Chinese take-out spot offering traditional fare & delivery service.
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Total disaster. Two months ago I made an order that, I came by to pick up and when I got home they had left out shrimp fried rice. I called for them to bring it to my home and they advised that they could deliver the order 45 later then the rest of my food. I asked them to refund my money and they did not. Three days later I called them again for the refund and they said that they would leave it in my profile for next time and that they would not refund my money. It bothered me but I would just get an extra order next time and it would be fine. Today I made my order of food and reminded them of the shrimp rice that they had charged me for but not given me last time and they would not give me the size I paid for. When I came to pick up the order they said that the shrimp rice was complementary and I reminded them that I had always paid for it months ago whenever they did not want to refund the money. Sooo petty. As a client. They should need my money to finance their business. Poor customer service and petty petty people. Don't say that something is complementary if I already paid for it and you did not refund the money. Good solution to this? You should have said sorry that I got you order wrong the first time and charged you for all your order and did not give you all that you paid for. Please accept our apologize, refund the money and then say You will have a order a shrimp rice for free next time you come because of China...
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HORRIBLE!!!! STAY AWAY FROM THIS PLACE!!! SERIOUSLY. ZERO STARS
This place has been in the area for over 15+ years . I am well was a frequent customer.
I ordered special fried rice with extra veggies. After waiting 15 mins they gave me my order and I went home . Once at home I noticed that they did NOT give me the rice I asked for .
They called me saying that they gave me the wrong rice and for me to bring the other rice back!
I drive back to the restaurant and tell them to give me the right rice .. they said that she would only if I gave them the previous already touched rice back! GROSS .. I assume they will use that rice for another customer
They gave me a hard time and wanted me to pay again for the rice! After maybe back and forth they finally gave me the rice at no charge , they said that no mistake was made in their end !!
Ridiculous! PLEASE go to orient chef instead! It’s...
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I have been an occasional customer, but my last 3 orders, Special jumbo rice with shrimp, were the worst, it only came with RICE, RICE AND RICE, a mini portion of ham and 3 shrimp, in a rice that should be full because it is special and for the price The last order made me angry and that's why I'm making this review, hoping that they will realize and improve. The girl who serves is somewhat hostile and rude so I don't think she will accept my constructive criticism to maintain quality and justice in what she ordered. Customers wait for a purchase... check the SPECIAL JUMBO RICE carefully next time... I drive from afar because I like the place, the Chinese food is very delicate and I trust this place, but I am very disappointed by the changes and I think that it's not fair. Please be nice with customers and...
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