Zip's Drive-In - Bowdish — Restaurant in Spokane Valley

My fiancé just went through the drive thru this morning and to his horror after eating almost all of his wrangler burger, he discovered a nice big bite of MOLD on the bun of his burger!!! He is still on the toilet as we speak. I went down there after calling and demanding they check the rest of their inventory. They were very quick to offer a full refund PLUS they made the order again. That's the only reason I'm giving them five stars for service,as they did make an effort to make it right. If I could give them zero stars for everything else,I would.

At least they made the order proper the second time around! Kudos for that! (Pretty easy to make something correct when a customer is staring at you while you make the order.....pathetic but at least they fixed it...

We had posted a review and we have gotten a response from the manager stating pretty much that we are lying and that they looked at all of their inventory and found no mold. That's pretty funny since we even BROUGHT THEM the food that had the mold on it that we got from them! We were called "reckless" regarding our review......not sure what they mean by that, but if you mean puking your insides out into the porcelain God aka the throne....then well, I suppose we are endangering the masses!

Wait...no.....we aren't the ones serving the finest mold in Spokane county, are we? No, sir....YOU are being "reckless"- making excuse after excuse for your unorthodox, unsanitary and unacceptable mishaps and catastrophes that you are attempting to defend.

Go get your food handlers card and trade your little plaque that says " I dress myself " for a couple clues and see if maybe that helps!

Remember,mommy can't hold your hand all the time, you have to be able to do things the right way and not need help from the people that created you.

Oh, btw, why do you say there was no mold on his food yet you not only refunded the whole amount without a receipt, but you re made the order?

Sounds like a side order of GUILT to me!-

There. NOW YOU CAN CALL HIS COMMENT RECKLESS.....

Enjoy...

I went thru the drive thru on February 2nd at 8pm. I ordered clearly a papa Joe loaded with grilled onions, 2 corn dogs extra crispy, and a tub of fries. The lady asked me to repeat my order again and I took my time saying it to make sure she got it right. And I want to add the fact that everyone working is required to also have a headset on so they can drop the food as it is ordered. I know that because I used to work there. It also took them several minutes to greet me and take my order. I waited behind two cars to get there food and I paid for my food at 8:14pm and I realized on my receipt that it was not what I ordered but instead a tub of fries, a regular tater tot/jojo, and a papa joe. I waited 25 min until my food was ready and in that time there accrued 3 people in line after me and one of those people had left because of the wait time. When she presented my food she said it was a papa Joe, a tub of fries, and a tub of jojos. Which isn’t even what was on the receipt and I explained to her that’s not what I ordered. She put the food on the counter and re asked for my order which I said a papa Joe loaded with grilled onions, 2 corn dogs extra crispy, and a tub of fries. She read it back to me and as she was about to walk back to give the cooks the order I said wait a second did you just say Jo joes again? She did fix my order but the corn dogs were not extra crispy because they came to me to soon. I know it’s hard to get good workers but there was 3 people in the grill/ fryer pit and one guy refilling the coolers. I really hope zips can get a handle of this and that the GM Mike can train these people as seriously as he has trained me...

AWFUL CUSTOMER SERVICE, DO NOT GO TO THIS ZIPS!

Asked for extra fry sauce. They decided to hand me an entire bag of sauce and no food. Then they allowed me to drive off without communicating the "joke" they were playing with my food. So at this point, drove all the way home, with a bag of sauce, assuming my food should be underneath the large amount on the top. Get home to discover the frustrating truth. The quick meal we were hoping to grab at the end of a long day, was a mere prank. A bag of sauce. Extremely hungry and irritated at this point, I drove back to the restaurant. The employee, who did the sauce stuffing, proceeded to argue that I shouldn't have drove off and that it was my fault. (that was a super fun experience) About 25 minutes had gone by at this point, the manager, still didn't say a word. I had to ask who it was, a young lady rose her hand. No apology, no offer to recook the food, no refund. She then tried to hand me my cold food which had sat there while I drove home and back as if nothing happened (For those not keeping track, I drove home with a bag of sauce, then had to tell my wife and toddler I didn't have dinner and drive back to the restaurant). I asked for a refund, she rudely requested my card and snatched the cold food off the counter like I was losing out on it. I could have asked them to recook it, but at this point, I didn't trust anyone in there to not mess with it again.

It's a shame, I typically love Zips, but this particular location, they always mess the order up, have repeatedly been rude over the years and then this,...