Jimmy John's — Restaurant in Spokane

Purchased online, Turkey Tom and included a 20% tip. When I arrived at the store, 2 girls were working. One was standing at the register, the other was making a sandwich. The girl behind the register saw me walk in, said nothing and walked away from me, toward the other girl working. They started talking and neither one could be bothered to even say hello to me. I was one of 2 customers in the whole establishment. The other customer was standing in the back near the tables talking on her phone, I assume she had been helped. The girls carried on their conversation ignoring me. After a couple of minutes of not even being greeted, I looked around and saw the shelving with the online orders, took my order and left without either girl uttering a single word to me. Service was awful, sandwich was nothing special, but not the worst, otherwise it would have been a 1 star review. Other mediocre sandwich shops at least have friendly staff. Won’t be back, and wont...

Placed an order for $79 and some change. After about an hour, called to ask for an update. They said they would call the driver and asked if we checked the door. Which, was annoying, but of course we had checked and been watching for our food at this point. They said they’ll have the driver drive by and check things out and call back in a bit.. okay… never called back. We called to just cancel the order about 15 minutes later and they claim to have delivered the order and argue with us adamantly that they delivered it us. Obviously we would know if we received our food. The manager we spoke with never apologized for a mix up. Never acknowledged a mistake. Just kept saying it had been delivered and that a lady had answered the door and received it (obviously, they made a simple mistake and delivered to the wrong address). Then the manager said they would get around to cancelling and refunding the order when he had time. So at least he did...

One might not think that a sandwich shop in a strip mall would rate so highly, but the sandwich I got (the #10 Hunter's on Sourdough with Basil sauce) was so far & above other sandwiches at other restaurants, it would have been a shame to leave this alone. I didn't rush through this. I ate it as though it were three individual snacks, and even at that, when it was gone, I was craving another within a few hours.

Besides the service, what I believe was the largest significance would have been the cut of meat. Roasted well with spice, and no shortage of it. I've tried this at two other locations in Washington, and although it was good there, it didn't live up to the grandeur of this...