Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Spokane

I had ordered online (and paid with my debit card) at what I thought was my usual Papa Murphy's next to the Fred Meyer at Wandermere. When I arrived to pick it up the guy at the counter said they didn't have an order for me. He looked at the email confirmation on my phone and told me that I had placed the order at the store on Hwy 2. So I drove to the Papa Murphy's on Hwy 2 (the one by Northpointe Shopping Center), and the nice girl working there (Brittany) said she didn't have an order for me either! She looked at my email confirmation and it turned out I had ordered from the Papa Murphy's at Airway Heights! That is where Brittany went above and beyond. She called the Airway Heights store and had them issue me a refund (even though my pizza had already been made because by this time I was 45 minutes past my 6:15 pickup time), and then remade my order (she even gave me a senior discount which I hadn't gotten on my original order). She was very nice and really helpful, showing great ownership...

It took nearly 30 minutes to get my pizza made when there were only 2 people in front of me (and only one online order). One gal making the pizza and one guy taking orders. Even when there was a gap between order taking, he would fiddle around the register instead of helping make pizzas as it started to get backed up behind me. Somehow he mixed up the order of people and several people who were behind me then got their food before me. Which isn’t a big deal unless every order is taking them 10+ minutes to make a single pizza, it starts to get pretty annoying. Employees were oblivious to this but managed to have some nice welcome conversations to the employees coming in for their shift, chatting more than they were working on the orders (now 40 minute estimated waits for them). I’ll drive the extra 5 minutes to go to a different store next time, as it isn’t the first time their efficiency and time to make a pizza was so poor...

I work here so naturally I'm going to give us a 5 star review, why? Well let me tell ya, my coworkers are absolutely amazing, we all work really well as a crew. We try to keep each other grounded in the stressful times, yeah I know, how stressful can pizza making be? It can prove to be a difficult task when we hit our rushes, order after order walk in after walk in, customers that are stressed out and just wanna go home, I get that But we try our best to keep it easy sailing. We do have our rough days as does any restaurant. Our managers are absolutely amazing, the owners are friendly and treat us very well, the quality of the pizzas are great. Just remember they are take and bake lol. If you haven't tried one...