Subway — Restaurant in Spokane

I have NEVER had an issue with this restaurant to this degree. My wife wanted subway, I placed the order for her online, she went to grab it from the Nevada Subway.

She was told the order isn't showing up on the system, which would be fine.. if they didn't already take the money out. So, my wife wanted to figure out what was going on, the lady went to her manager to try to get proper help.

Nearly an hour later, the manager was busy with other orders, online orders included, my wife was already a little irritated and inquired "Well, what about our sandwiches?" To which the manager replied "I am not making you sandwiches" which at this point my wife pointed out we are already DOWN $40 because it had taken out.

She got told "I don't care, its not my issue to deal with the online orders take it up with HR, I am not making you sandwiches." My wife said he was loud about it and from there she admitted she got loud with him, he got loud with her.

I don't know who the manager of this subway is, I have contacted HR and I WILL find out what happened to our order.

Normally mistakes happen, it's a good idea to figure out what had happened not shift it off to the PAYING customer. It's on YOU as the manager to figure out WHY...

So very disappointed in Subway oh, they have really gone downhill, ordered the brisket sandwich and looked nothing like the advertisements on TV, four measly pieces of what look like raw bacon going on to the roll for a footlong which was brisket but the equivalent of 4 pieces of bacon and that's it it cost us over $23 for 2 footlongs after I got my sandwich prepared nobody picked brisket after me, not only have they gotten rid of my favorite roll the honey oat but their portion size for the meat they put on their sandwiches is dismal at best oh, there are a lot of other sandwich shops out there that I know I will appreciate a lot more in the future :-( p. S. Another disappointment, one of the two people that was working was slamming things around and she acted like she hated her job you couldn't ask questions and get a smile or any kind of quality customer service and then to find out that they don't have swiss cheese??? Not at that location Anyway??? Come on subway, get your...

Terrible. No one knew what they were doing and were moving at snail speed. Had no sense of urgency I had to repeat my order 4 times because they kept forgetting. They Began wrapping our sandwiches before we were even done adding things to them. And then started literally doodling on our paper so we knew which is which. It was the longest half an hour of my life not to mention no one was even in front of us in line!!!!! When we got home we realized they didn’t even give a receipt and still missed things on a few sandwiches we couldn’t even keep track because they kept bouncing around the sandwiches instead of keeping them in order. It made things complicated and made...