Don't waste your time at this place. I tried ordering a few different items listed on their menu, only to be told "We don't offer that", several times. I finally had to ask what "was" available... The woman was very rude and to be honest, it felt like my mere presence was an inconvenience to her. I arrived OVER an hour before they closed and made it clear I wanted to place an order to go (so I could get out of there and let them close up on time). It became immediately obvious that she was irritated I even tried to order. I have worked in the food service field before so I was being as courteous as possible, only to be met with rude behavior. I'm new to the area so they definitely lost a possible repeat customer. I will be sharing this review on all platforms and with family and friends. 12/20/2021 8:20 pm.
UPDATE: I decided to give it another try due to the positive ratings from others on the food. I was seated and waited over 10 minutes for someone to take my order before I left. This place seems very short handed and take on more to go orders than they can handle, making the dine in customers pay for it. Reducing to one star and definitely never...
Read moreUPDATED 1/9/2024 It appears that Tokyo Restaurant is back to its former level of service and taste. We dined in and had a great experience. The hibachi steak and shrimp was very good. The steak was very tender and obviously very fresh. The sushi was fresh and yummy. And the service was back to normal, now that "dine in" is an option. We'll be back to enjoy dinner again soon.
This place used to be good! Now, not so much. Ordered a chicken hibachi dinner and a shrimp hibachi dinner. The chicken was like chicken jerky. It had the texture of overcooked chicken that had been sitting on a steam table since the lunch rush and reheated. Dry and tough. Almost no sauce on it. I counted TWO pieces of carrot in my tasteless fried rice, which filled more than half of the carry-out box. A TINY portion of vegetables. Even the shrimp was overcooked, as if it had been sitting for a while and reheated. This restaurant has gone way down hill. I guess now that they are "take out only," they aren't concerned about quality. Once you're out their door, their responsibility is over....
Read more*Update, changing to 5 stars because my last experience here was quite pleasant, greeted by staff this time and I even saw some smiles!! They definitely have a reason to smile their food is amazing. Keep it up!!!
Ok so I personally LOVE this place, their sushi is ALWAYS really fresh, their hibachi is delicious and its right across the street from LOW. Overall, its a great restaurant to place pick up orders..... BUTTTTTT I'm actually giving it 3 stars instead of 5 is because the staff here is not at all hospitable, they have been pretty dismissive every time I have gone in to pick up my orders. I think a restaurant and its food are complimented by the friendliness of the staff working there and the overall customer experience. I definitely think this is something that can be easily improved on their part. I will definitely continue to spend my money here and I always recommend this restaurant for good sushi but I always recommend placing pickup orders instead...
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