Asuka — Restaurant in Spring Hill

The food is really good and it used to be one of my favorite places to eat. But over the years the owner has been blatantly rude to customers when she feels they are not worth her time.

I once went in to get a table for myself and four of my friends, then a family of six came in behind me. She saw I was by myself and tended to the family first. So I waited for her to come back and as I did another big family came in, as well as a third one. And when she came back she tended to the families before she ever did me. After that there was no more seating in the hibachi area so my friends and I had to go someplace else.

Another time my husband and I tried to call ahead to order it so we could have good food but have a night in. But the owner kept pushing for us to get food we didn’t want that was more expensive when we just wanted small things so we finally caved because it was hard enough to understand her in the first place and we were beyond frustrated. Then when she told us the wait time for the food would be 45 minutes to an hour, we said we weren’t sure if we wanted to wait that long. So she asked, “So you don’t want to buy the food?”, and we answered, “not for a wait time that long no ma’am, we are sorry.” And she just hung up. No goodbye or any pleasantries what so ever.

And the servers are rude and don’t check in as often as they should. And my order has been wrong to at least an extent every time I have gone in the past year. And when you try to tell them it’s wrong they simply tell you, “No you just didn’t order correctly,” and they don’t even try to fix it.

The food is very good, however the owner is rude and disregards anyone not spending insane amounts of money. No food is good enough to be treated as less than or not being spoken with simply because she feels you are not worth her time or her...

Been a loyal customer here, going about 4-5 times a year especially on special occasions. I remember when this place first opened and I was so glad to finally have a Japanese hibachi style restaurant, with a grill and performance to make our food. It really makes me upset what happened, and I wish the managers even cared in the slightest. I dined in, and ordered the lunch special bento box with Teriyaki chicken and substitute fried rice (You have to request and pay an up-charge on most meals for fried rice).

My meal finally came out, and it was just Teriyaki chicken and WHITE rice. I know I ordered specifically correctly because if you don't say the lunch special you pay more for a Dinner sized box, and I know I ordered fried rice because the waitress repeated it. The waitress dropped the food on my table and left immediately without saying anything, and I had to tell this other worker cleaning the table beside me the order was rice was supposed to be fried rice, and he acknowledged me but said nothing.

Then I realized I didn't even get the Bento Box, so I had to get up and tell the waitress that my order was wrong, and she started to ARGUE with me about how I ordered wrong. I told her I carefully requested the Lunch Special and she continued to argue with me over it. So she walked over to the register to talk to her co-worker and began to POINT and yell across the room about how she believed I ordered wrong.

I've worked in the food industry and I understand the frustration but that is absolutely absurd how this waitress handled this. She went to another co worker and yelled and threw a fit about this, and then I felt unwelcome and had to request to get the order to go. In the end, I'm disturbed at how bad customer service could possibly get, and I'm never dining at this...

Been here plenty of times, both hibachi and non-hibachi. The decor is beyond beautiful, the restaurant is creatively laid out almost like a work of art, and the food is reliably delicious. I'd consider it a gem in the rough needing badly to be discovered. The sushi is a very good quality, and probably the best you'll find nearby (barring Franklin). The hibachi and bento are about what you'd expect from a good restaurant, with only one happy exception.

Asuka has the best fried rice I have had in my entire life. This is a bit of an odd thing to focus on, but I took it as the norm until I tried some other places while travelling. Nothing came close. Even when it's made on the grill in person, they get just the right amount of sauce, they fry it for just the right time, and it comes out in the perfect mix between soggy and dry. This is what keeps me coming back.

Unfortunately, this is not the place to go for Authentic Japanese. They serve the staple dishes of a Japanese restaurant in the US, but their menu could use a little more oomph for the traditional dishes. The service could use some work too. If you're a heavy water/soda drinker like I am, you may find yourself having to flag down a waitress even when business is ordinarily slow. Also, they're only open for lunch on Friday, Saturday, and Sunday, a poor business decision in my opinion. The hours on Google aren't fully accurate, so visit their website for a better idea.

Overall, it's worth trying out, but if you have a terrible experience then it may not be worth a second try. Get the fried rice, it's...