Sakura Asian Cuisine & Sushi — Restaurant in Spring Hill

Came here for dinner on 2/11 around 4-ish. This used to be our go to for a great meal and casual dinning, however, the past few visits we've noticed a deterioration of quality that has become the norm for which we no longer want to dine here and can not recommend it anymore to any of our family/friends.

2nd visit in 2 weeks, we visited again hoping for better but presented with worse. Was not greeted upon entry as if we were intruding upon their business. The inside felt oddly uninviting where once it was a peaceful enjoyable experience.

The crispy noodles were off color, the oil was old and tasted as such. This was an ongoing issue as the week prior the same thing happened. The portions have gotten smaller, the quality lessened. No consistency to portion control as evidenced by the same meal being ordered 2 weeks apart with varying differences. My boneless pork ribs were mostly knobby fatty bits that weren't cut properly. The rice has taken a turn for the worse now tasting old and off as if, the oil used had turned bad. The egg rolls tasted freezer burnt and old, the filling oddly tart as if it had been bad weeks prior, did not finish. What once had been a desirable place to eat has now turned into a stomach churning excursion into missed work and intestinal issues all because someone had decided to cut corners, use old ingredients to save a dollar.

The wait staff was, as they normally are, the one shining example of customer oriented service throughout this continuing bleak experience. As once regulars, we've been blessed with nearly everyone who has ever worked as a server here and each time, without fail, they have been above and beyond attentive and a pleasure.

With that being said, the problem appears to stem either from poor management or lackluster kitchen staff bringing down the whole grade as anyone with a slight working knowledge of restaurant procedures/food prep/and management would have tossed the bad oil and ensured every plate leaving the kitchen was up to par not ignore everything. Disappointing to see it spiraling into a place to avoid but if it continues it probably won't be long before the open signage is permanently set to closed. For now, choose somewhere else and avoid the...

Extremely disappointed. My wife and I have eaten here 20 times and always enjoyed our experience. They never have two people sitting inside so I always make a point to let the staff know that their food is great. We recently moved 20 minutes away and while in the area today we ordered our usual, my wife’s sushi rolls and my shrimp and broccoli hibachi lunch. Picked it up and the lady that checked me out was very kind and when I asked to her to ensure that my wife’s soy sauce was inside the bag she had stated “let me check myself because good help has been hard to find and staff has been screwing up the orders lately after being trained.” The sauce was in fact inside and I went about my day. Got home and opened my hibachi platter which usually has shrimp, vegetables and broccoli on one side and rice on the other side; but found that only half my tray was present and completely missing the rice. We called figuring it was an honest mistake and now being 20 minutes away, had no intentions on returning for the rice, we had just hoped to maybe be offered a half refund for the missing food. Not only did we get denied for any refund whatsoever, the male on the phone immediately accused us of lying and said multiple times that “it is impossible and that we are lying to him.” In no way do we have the time or desire to call a business on a Friday afternoon and create a story about missing rice if it were not true. We offered to send him a picture and again he accused us of lying and refused to show one ounce of sympathy toward their mistake or take an ounce of ownership for their mistake. Icing on the cake was that the quality of my wife’s sushi was the worst it has ever been and the quality of this place has clearly taken a turn for the worst. The lack of professionalism displayed today was disgusting and we’ll never return. Mistakes happen, but for a business owner to immediately and repeatedly accuse his own customers of lying, is incomprehensible.

Never again, I hope the rice...

This place use to be wonderful. Been going here for about 9 years. Never again! Strike 3 for me and you're done! Especially after arguing with me. It started right before the pandemic when they gave my daughter a kids cup that had mold/mildew chunks floating in it and stuck all on the bottom ring inside the cup. They apologized and gave us a new drink. We continued to come back because this was the first time we had a bad experience here. After the pandemic started we continued to order food here for pick up to support them but they often made us wait an hour or more when we were told it would be ready in 20-30 so we end up waiting there for 40 more min with a bunch of other people so we waited out in the car numerous times and they would not call to let me know when it was ready. I waited once for an hour and 23 min and the third time I walked in to check or ask for my money back, it was finally ready but everything was cold. On 10-31-20 we tried again after I called and asked if they were busy, she told me no they were not busy so I placed my order and it was ready on time but when I got home my Tofu was rock hard and it was hard to chew. I called up to tell them about it and she put her husband on the phone with me to proceed to argue thats how its made and they make it crispy before they put it in the sauce. Well I have been coming here for a long time and it has never been hard to eat! He argued with me until I hung up and said I wont be back, only then did he decide to call me back and leave a message saying he would remake it now to come up now.. NO THANKS! DONE!.. the woman called me 5 min after to offer me 10% off if I come back again... WOW, A WHOPPING $3 OFF on average for all that! No thank you. Lost...