Subway — Restaurant in Spring Valley

The biggest take away here is to watch them make your sandwiches because the Tables were dusty and The person who made the sandwiches isn’t really mindful of fresh quality. The avocados had more black marks on them then they were green and she still attempted to serve them to me, until I asked for fresh ones upon me getting fresh avocados added to my sandwich, the seed at the end of the avocado was in my sandwich, so not only is the place not mindful of quality they’re also not mindful of how dirty their tables were. It does not look like somebody prioritizes, dusting the tables off after dine in customers. I also had a situation happen where I ordered sandwiches to be delivered to my house the person who answered the phones was named Jason he told me that he would issue me a refund for my drinks and that it would just take him a while. I begin to call the next day to ask him if he was able to initiate the refund, he then explained to me that he cannot and that I will have to go through DoorDash. I contacted DoorDash, they weren’t able to confirm my order and I was just pretty much back-and-forth with misinformation , Finally I was able speak to the manager of subway I believe her name was Maria And I was asking her questions about how the protocol would go with contacting DoorDash if they were unaware of locating my order what can I do considering I never got the drinks with my orders from the day before that Jason misinformed me about Because a lady had just ordered seven sandwich orders right at the same time I happen to call. When the store manager got on the phone, there was no apology made to me. There was no “maybe I can issue some points “ She was just very combative and confrontational and she did not want to help me. I don’t think it’s fair that I have to write on Google because I really looked forward to having business with Subway. It’s a very new branch and they’re very close to my house as me and my family all work from home And business with them would’ve been very convenient and frequent. I’m just very unpleased with the first impression that this subway has given this part of the community and I really wish the manager was more apologetic, and I wish that her associates were more educated and not only how business runs but just basic cleaning and prioritizing cleanliness. I’m very unimpressed with the way I was talked to like I was a child and the manager was beyond...

I recently ate at Subway and had a mixed experience — some great parts, and some not-so-great. Let me start with the food, which definitely deserves a solid 5 stars. I ordered a footlong Sweet Onion Chicken Teriyaki on Italian Herbs & Cheese bread, and it was AMAZING. The bread was warm and soft, the veggies were fresh and crunchy, and the sauce was flavorful without being overpowering. They nailed the balance of flavor, and the portion was filling.

Now the service, unfortunately, is where things took a bit of a dip. I gave it 2 stars because the employee seemed a bit rushed and didn’t really acknowledge anyone in line. They weren’t rude exactly, just kind of uninterested — no “hi,” no smile, and it felt like they were just trying to get it over with. It didn’t ruin my visit, but it definitely made the experience feel a little less friendly and personal.

The atmosphere was okay. The place was clean and had seating available, but nothing special. The music was kind of quiet, and the whole space felt a little dull. I gave it 3 stars because it wasn’t bad, just not somewhere you’d want to hang out in for very long.

As for the price, I spent around $20 to $30 for two footlong subs, chips, and drinks. That felt a little pricey compared to what it used to be, but I get that prices have gone up everywhere. At least the quality of the food matched the price, so I didn’t feel like it was a rip-off.

Overall, I’d come back because the sandwiches are still super good, but I’m hoping for better service next time. Subway is definitely doing great with food, but the customer experience could...

Nightmare at this location!! Tonight my husband and I each ordered a footlong on our app using a promo for a $5.99 for any footlong. Picked it up and brought it home to realize it was very poorly made, missing many of the ingredients we asked for, had ingredients we didn't want and was VERY sparse. I had to drive back and the little Asian woman was SO RUDE! I wish she'd had a nametag. She was incredibly rude, so unhelpful and completely unwilling to make my sandwich. I did make one error of my own and put the wrong meat and asked her to do a different meat and they fought me on it even though the promo is the same price for any sub. She even called the manager (said Yanet on the phone) and handed it to me and she was rude and dismissive as well. Not once did anyone say, "So sorry that your sandwich was made wrong and you had to interrupt your dinner to drive back." Nothing, just absolute rudeness and irritation. People like this should NEVER EVER be in any service industry EVER. I finally just said, "You know what, I don't need to be treated this way, just give me back the old sandwiches and I'm leaving." I haven't even eaten the damn sandwich now because I'm so frustrated at how horribly I was treated. I will NEVER eat at that location even though it's the closes to me. I will go out of my way. The owner should absolutely fire those people before they drive away...