Chill...The Milkshake Bar — Restaurant in Spring

My family and I have been huge fans of Chill for many years. It has been my son’s favorite place since he was very young. We purchased a Chill t-shirt for him and he was told to wear it every visit to receive 10% off. We have replaced the shirt several times as he has grown. 😁 Our visits have always been pleasant and the staff has been attentive and friendly, until our most recent visit. On 3/15, our oldest son was in town and my son wanted to take him to Chill. He even made a point to change shirts. When we ordered and asked about the 10 % the girl ringing us up said “I don’t know how to do that” she acted inconvenienced and went behind the wall. A few minutes later a different girl came out and said “we don’t do that”, I asked if they had discontinued that offer (which is understandable) and she replied “it’s never been done since I’ve been here.” Again, she was not pleasant and acted annoyed. We ordered our shakes and sat down. After a few minutes we received most of the shakes, then I noticed others that arrived after us being served. After about 10 minutes, I approached the counter, it took several minutes to be acknowledged. I asked about our missing shake, one of the employees walked over picked up a ticket and said “is this it?” When I replied yes, she just turned her back to me without another word. I understand an oversight and even if you have discontinued the discount program, but the way we were treated as if we were bothering the employees is the part that was disappointing. We have loved this place and my son may be disappointed, but I am not sure we will be returning. If we are going to spend close to $50 on shakes, We’ll go to a place that has better...

I have been going to chill since 2015. I have always enjoyed the milkshakes and certain food. But I do feel the experience is heavily dependent on who is working there. Some of the employees are amazing. But somedays like today I didn't have a good experience. I order a shake and a monte Cristo. The cashier didn't really say much to me when I ordered but I thought nothing of it. I'm waiting 15 minutes, got my shake already so I am waiting on my monte Cristo. The same girl comes out and tells me it will be a while because they ran out of nutmeg. I asked if it's possible to just do without the nutmeg and she gives me a vague answer, along the lines of "oh, well it might not taste the same but it really won't be that long, the other girl is calling the hiring manager right now about it" I am left confused because why was this not communicated when I first ordered the sandwich?

At this point, she disappears again and I am left waiting close to 40 minutes total. I am expecting an apology for the wait once I finally get my order. But it's like I was being ignored. She drops off the sandwich at the counter, and disappears again. (The sandwich is also missing the jam that its supposed to come with...) I know it was probably to make another order, but no apology? I have worked in fast food before, i understand things get busy or you run out of items. But i am disappointed. The bare minimum is to apologize and I didn't even get that. I likely won't be back due to this...

Absolutely LOVEEEE the milkshakes here. Great variety of Flavors and Friendly staff. The Grilled cheese is spectacular as well, this location is very clean as well and welcoming. Great place to hangout and enjoy some Milkshakes!! I love how customizable the shakes are and staff explain the process of ordering very well. They use blue bell ice cream :) I recommend ordering : Cotton Candy (2 scoops cotton candy , 1 scoop chocolate chip cookie dough) The Cookie Monster Cake Batter 2 Scoops Cookie dough, 1 scoop cookies and cream New York Cheesecake (very thick) The Sharpie Grilled Cheese Strawberry Banana Waffle

If you’re not feeling Milkshakes they have waffles and grilled cheese which is VERYY filling!! The food portion of waffles is definitely shareable between two people, the grilled cheese preferably one but two if ordering something else. The waffle almost melts into your mouth and the cinnamon drizzle they marinate the waffle in is delicious. Also you have the choice to exclude any flavor dressing so they are very accommodating. They do not sell coffee (keep in mind). Plenty of seating a mixture of booths and tables , very family friendly, and in a safe area :)

Been a loyal customer for years even with the new change of ownership within the past year the quality is the same or better!! You won’t be...