Burger King — Restaurant in Springdale

This particular venue often times serves subpar food. Frequently, the staff has a difficult time writing up the order correctly. Not entirely sure if this is a drive-thru speaker problem, or a lack of understanding via the drive-thru workers.

My last visit was a breakfast visit. Ordered two sausage, egg and cheese Croissan'wich meals. The Croissan'wich was too soft, it was NOT buttery and flaky like a croissant should be. The temperature of the sandwiches were fine, but the sandwiches themselves were average at best. The hashbrowns were okay though.

The visit before this (around July 4th), I ordered two of the Classic Grilled Hotdogs. These were awful. Not hot. Rubbery. One of the hotdogs contained a sliver of a wood chip, something you'd imagine would come off of a broom.

Attached are the images of the hotdogs, and the piece of wood chip that I spit on the ground.

Edit: Multiple instances of the images were created, had to delete and reupload...

I understand mistakes happen. But when something is asked multiple times what I want and don't want on my stuff and they still end up not getting it right is a big issue. The manager Brooke if she is the manager or not pretty much said oh that sucks have a good night. Then tried to hang up so idk if she was even a manager. Was very unprofessional and I've never heard any manager say anything of that sort. I even worked for burger King as a teenager and never did I hear someone act like that. Very disappointed and will not be coming to this specific bk. I hope the store manager sees this as I do plan on stopping by to see them. Even more upsetting that this was a 40.00 order that pretty much became a dog snack if they don't take it back, since Brooke demanded it so much to be back for a remake or refund. Even tho she didn't offer that till I started to ask questions. That's why I question if this Brooke is...

I had one of the most disappointing and disturbing experiences today going to Burger King. I always come here but today was not cool. There was this assistant manager who I believe her name was Kelly. She had the lobby area super dirty wrappers everywhere with table and floors not kept up. Such a disappointment today! And on top of that, she was running around the restaurant chasing another employee for whatever reason. I don’t understand what kind of example she’s showing her coworkers. I hope higher management take care of this behavior because it’s not ok, especially when all I want to do is enjoy a good meal without witness leaders who are supposed to show the example of good leadership. I will definitely be reaching out and letting her supervisor know of this. This is not ok.. at all! I don’t know if I want to come and dine at this Burger...