Starbucks — Restaurant in Springfield Township

This place has Two (2) Genderless/Pick-a-Gender restrooms, each with a toilet stool and a sink. The stools are an appropriate height for children, but NOT for adults, and NO provision for ANYONE with a Physical Incapacity. I am a disabled Male, 67 years of age. Today, 08/10/2017 at approx 1:15 pm, I went into one of the restrooms to relieve myself, and I sat down on the toilet with much difficulty because of its low seat profile. BEFORE I was able to reach a fully seated posture, my penis and testicles were immersed in the unsanitary flushing water in the bowl. Because of motion limitations related to my physical incapacity, I was not Able to stand up as quickly as I would have if Not Disabled. By the time I was able to stand up, my privates were soaked and the water from the toilet was dripping from my genitals all over the inside of my pants. It was a disgusting and humiliating experience, and I believe the bowl size and depth were selected for the specific intent of causing such a foul experience For Adult Males, as it is obvious that no child or Female patron would be subjected to that kind of PERSONAL BEFOULMENT by what Should be an uneventful use of a LAWFULLY REQUIRED TOILET FACILITY as required by any FOOD OR BEVERAGE RETAILER licensed for on-premises consumption of their PUBLICLY ADVERTISED products. I WILL FILE A COMPLAINT WITH THE COUNTY of jurisdiction, and seek the advice of...

Another disappointing experience at our local Starbucks. I thought I’d try again after many months of not going to the store because of all sorts of weird problems. I shouldn’t have bothered. I asked for an iced coffee with very very light ice and got an iced coffee full of ice. I politely asked the barista to strain the coffee out and just give me the coffee and she threw it in the trash and explained to me that she gave me the prescribed amount of ice. She made a new one this time with three pumps of sweetener and no ice. I asked if she put sweetener in it and she once again said she gave me the prescribed amount of sweetener. Whatever. I apologized, left the drink on the counter and left. At no time did she attempt to actually give me what I was asking for. And she was fine with me returning the drink and leaving. I didn’t even ask for my money or tip back.

This is the kind of thing I’ve come to expect at Starbucks in general, and from our local one here too.

What happened to you Starbucks? This store was once a bustling coffee shop where folks on either side of the counter actually knew each other’s names. It’s now a ghost town. You’re a shadow of what...

Worst Starbucks in the area. I usually visit this Starbucks a few times a week in between appointments. I frequently have to wait very long for my drinks to be finished. If I order food, I frequently have to wait extra long. The other day, I ordered a brewed coffee, waited 15 minutes before I finally asked where it was; the barista seemed highly irritated, then went and picked it up from the machine, where it had clearly been sitting for a while because when I got it, the coffee was lukewarm, at best. Today I realized that there lack of attention to customer service extends to not answering the phone. I called several times to try to ask about a lost item, but the phone just rang and no one answered. The only reason this Starbucks does business is because it’s the only thing around. And I think they know it, because they don’t seem to care to be any...