Antonio's Grinders Inc — Restaurant in Springfield

Very disappointed. I ordered a steak n cheese grinder plain, only cheese on it. They sent it with peppers n onions. I call them n explain that I ordered my grinder with steak n only cheese on it. I had ordered thru delivery express so Antonio's tells me to call delivery express n sendem back to them that they'll send me what I wanted. Cool, I call delivery express n explain what happened n they go back to Antonio's. They go back n bring me another grinder. I'm happy as heck cus I really love Antonio's steak n cheese grinders. So once they deliver I open it n what do I see, another grinder just like the previous one. I call Antonio's back n tell them they sent me another grinder thats the same as the one they first sent me. The lady tells me that I need to be specific when ordering n I told her I couldn't be more specific then I already was. She leaves me on hold for couple mins n tells me that she can give me a refund but I'd need to go thru the delivery express website where I initially ordered from. I give up. Smh never ordering from Antonio's again. They don't care to send what the customer orders n when you call them on it n complain they obviously aren't listening cus again, they send what they want. Damn shame cus on a good day their foods actually good but their customer service...

I used to LOVE THIS PLACE with the old staff (amazing group of kids). The new staff is absolutely atrocious. They work extremely slow and can never get a simple order ready on time. The blonde girl in the front is very rude and does not tend to customers. She leaves huge lines of people waiting while she walks around all confused doing ABSOLUTELY NOTHING. All the new staff looks like they’re on something because they’re always nodding off and can never hear you or take your order right. Literally stand there and watch them make your order it’s slow as hell. The store is dirty. Oh and your slices come from a dirty wooden shelf on the wall that they toss in with their bare hands and try to feed it to you. NO ONE WEARS HAIRNETS AND they have no simple way of doing business. Have a cashier and food prepers.THAT WAY YOU CAN TAKE ORDERS AND MAKE THEM ON TIME NOT 25 minutes after you ordered a simple thing. On top of all of that their attitudes are disgusting every last one of them EXCEPT the young man in the back who makes the pizza. THAT GUY DEFINITELY knows how to speak to people and how to work fast. HIRE MORE OF HIM! Not these lazy girls who look miserable as you place a simple order and they’re burdened with the task of making it. FOOD SERVICE IS FOOD SERVICE. Dont like it?...

The bread is amazing! Its flaky on the outside and soft on the inside. The grinders are huge and packed full of your choice of fillings. We chose a ham and cheese and a chicken parm. They were both loaded and tasty. The chicken parm grinder was delicious and warm and we added some sprinkle parmesan on it. The ham and cheese may be a classic but add a little crushed red peppers and it's splendid. They have parmesan, salt, pepper, ketchup, and crushed red peppers in the dinning room thats self serve. Great for a quick sit down lunch or a grab and go.

This would have been a 5 star review but there was a man in the kitchen with all the ladies(Wednesday Dec 1st at around 1pm), that was yelling and speaking inappropriately. Maybe an owner? I am not sure but it was definitely a conversation for the backroom not the kitchen/dinning room while everyone can hear and see them. Also the lack of consistency of service. One older lady making the sandwiches is pleasant and attentive and then the lady ringing us up is rude and bothered by the customers she is taking money from. She couldn't pull away from her conversation and eye roll exercises to retain any of my information as she asked us 3 times if it was "for...