CreAsian — Restaurant in Springfield

1 Star for the food as honestly, it is decent. Not great but at an okay level. 0 Star for the service quality. For whatever reason, they never have enough servers, thus the food is always served slowly. For those with jobs who just have an hour for lunch, this is not the place to eat. I know that, so I started getting pick-up orders instead. Also, whenever I placed a pick-up order, I always called at least 45 minutes beforehand to confirm. Unfortunately, at least 6 times out of 10 they have made me wait an extra 20 minutes or more for a pick-up order. The last time I made a pick-up order for two meals, they estimated that it would take 20 to 25 minutes which was totally fine with me. And when I came in to pick up my food, I was already 10 minutes late. Guess what? The food wasn't ready yet. We had to wait there because my sister had already paid for the food. Another 35 minutes passed. It seemed that they did not make our food until we showed up… And an important note, the dine-in at the time I came in was not busy at all. It was kinda dead, and I saw no dirty tables left so I figured it might have not been even busy there before I came in. So we waited an hour for a two-meal pick-up order. I would have not minded if they told me to pick up my food an hour later while they were on the phone with me. I just hate that they always make me wait an extra 20 minutes or more (like this time, 35 minutes) when I already arrive. This shows that they have ZERO RESPECT to their customers and their customers’ time. Also, they never apologized to me when making me wait that long. The chef/owner always looks very unfriendly and grumpy. I used to work at several restaurants and I understand that sometimes, things may get crazy and you cannot satisfy every customer, and unpleasant moments may happen. But this has been a pattern and becoming very unacceptable. Another thing that I am concerned is that kids running around in the kitchen. Like little kids around 2-3 years old. Thats not safe. I had been a frequent customer and even referred this restaurant to many other people I know. Now not anymore. People I know who have came here also complained about the service quality and speed of...

So disappointed. They used to be my go too order for Chinese delivery as we are just outside of town. The egg drop soup was a favorite until today. Our order was correct, but not as good as it has been. The egg drop soup was just wrong. It tasted un seasoned. The crab Rangoon was half burnt and pretty un stuffed. Our mains, an orange chicken and cashew chicken, were dry in the meat and soggy in the rice. Even our side of low mein noodles was under sauced and bland. Overall it was way below our expectations and super disappointing. I didn't even get any soy sauce on the side (after asking for extra). I don't know what changed, but hopefully for the other regular customers they figure it out. I know it will be some time before I give them a...

I can confirm what many other reviewers have said: the chicken is rubbery, it tastes oily, and there were zero cashews. The crab rangoon was flimsy and weak. The one positive is that they give you a ton of rice, yet it’s not very good steamed rice. (A bit too wet.)

I arrived around 1pm on a Tuesday and about half the tables were empty, yet most had dirty dishes on them. I found only one unoccupied and clean table. The ground is sticky everywhere you walk.

The employees seem pretty indifferent. I don’t see how this place can last long, with so many better options around. It’s pretty gross. I only came today because the Riksha was inexplicably closed on a Tuesday. Please open...