Domino's — Restaurant in Springfield

I ordered pizza and wings from this location and used the tracker and timed it to getting there just after it said my food was ready. I got to the window and asked to switch out my dipping sauce and was told I could since I couldn’t through the app. I paid for my food and they said it would be just a minute. Ten minutes later they said they forgot to cook dinner the wings and it would be another 10 minutes. I saw them move the pizzas out from under the heat lamps and onto the counter by the window. It took me a minute to realize they were my pizzas getting cold. I got their attention and asked for a refund and they said they would go get a manager. Another 8 minutes later the same employee came and had my wings and said they told him it would take at least 5-7 business days to refund. I said I didn’t care and to process it and he said he’d have to find the manager again. I said never mind and I’d take care of it later and took my food (which one pizza tasted good, one was deep dish and not cooked through and the wings barely had sauce on them).

I contacted their customer service later on and they made contact and stated they would make it right and send coupons to replace the product. That was 3 weeks ago and I never received anything. I guess I’ll have to...

Your guys’ pizza is top notch for a chain. But this time, I was truly blown away by not the pizza, but the customer service that I received. Brandt, Brant…(spelling?) was phenomenal. I pulled up to the pickup window, placed an order and he was such a nice genuine person which is so rare nowadays. He asked me to pull up again in 15 so he could serve the other customers behind me. Again, great customer service move and very heads up on his part. Not only did the he make sure I was taken care of but he took the time and effort to deliver the pizza to my truck before 15 minutes and before I could pull back up to the window. Domino’s: if you don’t do everything in your power to keep ahold of this gent and position him within the organization where he belongs, you will lose out on a phenomenal employee when another company values the incredible assets that he brings to your customers! Brandt, thank you again for the stellar service and I wish you the best of luck in your future endeavors. Thank you for...

It took a while for one of the two employees in the kitchen to walk to the pickup window. Apparently their conversation was more important than some late night customer. When one did he was short and unfriendly in his communication. I immediately knew just how much of a burden I was to him. I asked for some paper plates as I had a few mouths to feed. That request just added to his disgust. I knew by the two paper plates he rudely gave me. The large pizza literally had about half of the toppings that a medium would have. It was obvious that there was not a manager on duty. When I called to speak to one regarding my experience she just didn't seem to interested in hearing my complaint. Worst experience with Domino's I have had in the 40 something years that I have been eating their pizza! In fact, is the worst experience I've ever had involving the pizza. That...