Dunkin' — Restaurant in Springfield

So annoyed. My boyfriend went to go get us breakfast hashbrown were OLD!! Probably heated hours ago and reheated. Absolutely disgusting. My boyfriend took a bite of one and went inside. They gave him a refund for them. Well, he got home with the rest our food....it was exactly the same. What a waste of 8 dollars. Absolutely ridiculous. I guess he should have checked the other food. But maybe they should serve FRESH food. Not food thats reheated, that's been sitting around for hours. So disappointing. The employees gave him mad attitude about it as well. We have gone to this dunkin multiple times. This time was Absolutely the worst. So disappointing. Especially considering how the economy is right now. Employees should be considerate of what their customers are BUYING. FYI Also reheating OLD food can make...

Went to get coffee and wake up wraps, I found a small lint or piece of hair in my food and informed the worker there was a hair. She was rude and insisted there was no hair giving me mad attitude. She told me to pull around and they would remake it but instead gave me the SAME wrap again in a new bag. So disrespectful. Like what difference does it make if a costumer complains theres hair— REMAKE IT. You aren’t paying for it so why does it matter if you have yo take 30 extra seconds to remake something as small as a wrap. Im not saying it was physical hair but there were 3-4 small hairs in my food it couldve been lint or a sleeve touched it- either way its MY food so it shouldnt be there! Doesnt photograph well but I can see it clear as day with...

Hot water machine broken, had to microwave hot water myself to get hot chocolate. The powder was not stirred at all. Once I got all the clumps out and tasted it, it was all water. She added more powder and chocolate flavoring but it didn't taste right. Had to remake all over again. What a disappointment. Gave 3 stars only because girl working was very nice and apologetic. She was only one there, running counter, drive thru and making food and drinks. This multi billion dollar corporation won't spend money to fix their scrappy equipment or hire and pay their employees decently. Thank god for places like Cumberland where if I have to make my own drink all their equipment works flawlessly and I'm...