Joe Gallina’s Pizza — Restaurant in Springfield

I had a nightmare experience using this restaurant. I placed an order for 6 pizzas and salads for 6:15 delivery. At 6:30 we called to check on the order and were told that “the drivers left”. At 6:45 we called again and were told the same thing, “the driver left”. 10 minutes later they called us and demanded we had 10 people meet them at the door. Our response what that we’ve had 26 people waiting for the last 45 minutes. The driver arrived and seemed to be under the influence. He dropped the items and rushed to leave. When opening the salads it seemed extremely unusual that the dressing was poured directly on the salad prior to delivery so they were soggy. Also we ordered 5 thin crust and 1 deep dish. There were 6 pizzas with the same exact crust. We called to try to explain to the “manager” that we didn’t receive the deep dish. He demanded that “that is what their deep dish looks like” We tried to explain that they were all the same and he didn’t care. We asked for a refund because after waiting 1 hour over the delivery time, being lied to, and treated with disrespect, we didn’t not want to deal with this person anymore. He told us “No”. He said, “you can wait another hour and 1/2 and return the pizza you have”! We asked to speak to the manager only to find out that he was the manager! We asked to speak to the owner, we chose this restaurant because we wanted to support local Mom and Pop restaurant, he told us that they would be in tomorrow morning. I called this morning and the same guy said, “He will be here after 4” This guy is a compulsive lier and the restaurant seems like a circus. DO NOT...

What happened to this place! Literally the worse pizza I have ever had, and that includes frozen pizzas! We went here about 5 years ago and it was pretty good. We were in the Springfield area, so came in again. First, the guy taking our order (Joe I think) was very rude. I asked questions and he wouldn't even answer me with words. Just pointed at the menu on the wall. Like I wasn't already reading that! We got that anti pizza salad (or whatever it's called). It looked amazing but the salami was literally rotten! We had a part of 14. Everyone tried it and almost threw up. We told them about it and they just said, "oh sorry" and took the salad. $10 salad (it feeds a family) and they didn't offer to make a new one, take it off the bill, nothing! Just walked away. Then the pizza...I don't know how they did it. It literally had zero flavor. It was like eating undercooked bread. We put salt, oregano, Parmesan cheese, and crushed red pepper on it, and nothing helped. Even the kids did eat it. I ate 2 pieces and couldn't do it any longer. I just gave up. Almost $200 for all 14 people and we all went to McDonald's afterwards. It as ridiculous. I will never go here again. I just don't k ow how anyone can mess up pizza...

The cashier/owner was extremely rude with the group I went in with. He didn't say anything to me, but he did treat many people from my group extremely bad. He was even yelling at some people from the group. He had a very short temper. Other customers that were there even told us that the cashier was being extremely nasty with us, and for no reason. I don't know if he was just having a really bad day, or if it was because we were latino.

As far as for the pizza, it was okay. I am from Chicago, and the pizza in Chicago is really amazing. I am comparing it to that, so it is no wonder that the pizza did not taste that good to me.

Overall, we had an okay time, since we didn't let the nasty employee get to us. If many people from my group had not already ordered, I would have told my group that we should go to another place to eat, since they didn't deserve our business. Overall, I don't like giving my attention to negativity, but I had to post a review so that other Latinos maybe choose another place to go to eat, where they will be treated...