Long John Silver's | KFC — Restaurant in Springfield

I just went thru the drive thru and ordered an L6 (piece of fish and shrimp) with Cole slaw. I pull to the window and pay. I get pulled. Cool, I'm probably getting fresh food. There's another person pulled in front of me. A couple minutes go by and someone brings out both of the orders. First guy gets his, I get mine. I check mine and it's not correct. The guy in front of me had gotten my order and I'd gotten his. The lobby closes at 7 and this was probably 7:15 or so. So we go to the drive thru window and explain we were given the wrong orders. The guy says he's already eaten off some. The manager or whoever the guy was that brought our food out to us starts complaining about having to remake our food loud enough to where we can hear. Some of his exact words were "the food is perfectly fine!!!" I'm sorry but it's not perfectly fine when it's been eaten off of and touched by other people!! He remakes both orders but is slinging the boxes around as he put them in the bag and on the counter for the girl to give us. We start walking back to our vehicles and check our new orders and they're both wrong again!!! The picture attached is of the replacement food. (I took a bite of the fish). The drive thru window says they don't offer refunds but want to make sure you're satisfied. I am not satisfied with being given the wrong order twice and an employee being rude about having to remake food that's already been touched and...

More concerned with drive thru times than having actual food. I waited over 15 minutes in the parking lot with 5 other cars for 8 pieces of fish that were quoted to take 10 minutes. I went there for chicken, and they had none. It would take 30 minutes for chicken. The cars before me had waited over 45 minutes without receiving any food. When I went back to the window to check on my food, which should have been ready. I was told it would be another 5 minutes. Could I move forward again? I told them no, because no one was behind me. They told me I was going to ruin their drive thru time. I don't think that is the goal of drive thru tume. The goal is to see how long it takes to get the customer their food, not how long they are sitting at the window or how long it takes to take a person's money and move them along to wait for their food. This is the second time in 2 weeks that I have gone to a KFC in Springfield at dinner time, and they have NO bone in chicken cooked.

It was amazing how quickly I got food when I wouldn't...

Not happy with LJS. First, they no longer allow you to substitute chicken for fish, even though they are the exact same price.

I went for a fish and chicken dinner. Some of the food was fine, some were extremely burned. (See photos, that's 2 pieces of chicken in the photo, see the difference)

The price had gone up on this platter... it's not shown on the menu. After being told the total I know why. I asked about why it was so expensive. I pointed out I could have got two other meals, a fish and a chicken, and gotten extra sides for less money. The guy responded with "Yeah, probably. I don't know." Ok then, great customer service! 👍 It's clear that LJS isn't interested in satisfied and return customers, only how can we get another quick buck from ya.

Sometimes it's good food, sometimes it's burnt or even greasy... I'm guessing maybe old oil in the fryers? Anyway, they are hit and miss on the food, usually a miss on service and way off on price. Too bad, LJS used to...