Subway — Restaurant in Springfield

Awful employees with horrible condescending attitudes. Window girl absolutely hates her job and makes sure customers see and feel it. So the story goes: I was told at the drive through menu to "hold on". After 10 mins, I turned my engine off and decided to stay another 10, but they never responded to my calls over the com, not even once. So i decided to see what the case was, and knew by then i'd be make this review. 15 more mins brought it to 35 still at the menu. I counted through the building window about 6 customers circulate through the indoor orders. By this time i counted 2 other cars line up behind me, and then leave after 5 mins, then another 2 cars line up and again leave after a some time. Still dead silence over the com. Then, without a single apology for making me wait over half hour, she just took my order and told me to pull up to the pay-window. Yes, you guessed it, about another 15 mins with no response of any sort at the window. Through this window I saw more people circulate inside. Heck, even at a regular restaurant, it doesn't take nearly an hour to have orders made and ready. This joint is so consumer-abusively awful, it seems like the manager deliberately searched for the worst, most miserable employees to hire, for only god knows why. When she finally decides to give a crap about doing her hated job and come to the window, I just kept seeing her eyes roll. I still tied to be cordial, but i couldn't believe the karen attitude she was dishing out. I hope this person never finds a decent job, ever, and continues to struggle through the rest of her life. The entire world has seen awfully prepared food from fast food joints all the time. But it truly was a rare experience to be treated in person in such a way. And now i'm reading so many other bad review of this garbage place. I certainly received a far better and humane experience from the Firehouse Sub across the road. So, No, the food was far too expensive for what it's truly worth, even the way it was prepared, And the services were peak disrespectful. And so I do not recommend the place to anyone, at all. As a matter of fact, I'd it rather this subway shutdown or be replaced by...

I’ve been going to this subway for over a year, since it’s across the street from my work. The regular employees are absolutely amazing they are very friendly and always make sure your food is correctly prepared to your liking, But sometimes I’ll come in and there will be some new faces, this was the only time I’ve had an issue with this subway. Josh was his name, my last few visits Josh has not been the best. Josh has a terrible attitude towards customers, prepares food with such little care, I feel rushed every time he helps me. Today I came in and asked him a question. “Who’s working”? Josh respond with an attitude “Do you want me to give you a list” I was shocked to hear that response considering I just walked in the door. He never knows how to prepare the menu options, always will get something wrong or when you ask him for something he just forgets it completely, the portions are not right at all either. I also noticed a wasp in the lobby and when I brought it to his attention he shock his head yes and walked away. Josh needs improvement in his behavior and how he prepares food. I will be constantly returning to this location because everyone else is so nice and always has a smile but not Josh. Don’t...

SOOO SLOW!!!!!! Waited almost 20 minutes for basic sandwiches, (18 mins to be fair), in the Drive-Thru! Didn’t even start my order until after sitting there almost 15 mins. They had 4 people on staff. Unprepared. I showed up after getting off work at 5pm. I shouldn’t have to sit waiting for prep work to be completed and while those who dine in are served. When I voiced how long I had been waiting, there was no manager on site, and just got a “sorry” with a shrug. When I got home, the sandwiches weren’t even made right!! Ugh. Don’t bother. They don’t care, and aren’t even committed to make it right after such a long wait. I would have cancelled the order but they were prompt when taking my money. Had the same order at the W. Republic location and I was in and out in a few minutes with 2 orders ahead of mine. (And they...