Subway — Restaurant in Springfield

Normally, I would not make a negative review. But, this is that exception. A week ahead of Easter I prepaid a $179. special order for 6' and 3' sandwiches to feed 25. Upon ordering the manager informed me the store would be closed for Easter so we arranged for me to pick up the order the day before and they would not assemble but give all the ingredients to me so I could do it. Upon arriving at the store on Saturday at 2:37pm I found it to be closed ( pictures taken) with a sign that said Closed for Easter Weekend. I attempted to phone them hoping to leave a message. Unfortunately they were not equipped with a message machine. I drove to the nearest Subway store hoping that its manager could possibly contact someone to help me. As nice as they were no one got back to me after their help left THEM a message as well. On Monday I returned to obtain a refund. I was told the general manager had closed this store due to a family emergency for its manager. I have been in business for myself and I have family members in the bar and restaurant business. The fact that no one took the time to contact those with catering orders so that they could make a different choice is extremely rude to say the very least. I was on my own to correct this mistake. Then on Monday at 8:30 am I drove to the store to requested a refund. I was told I would have to wait for the person able to make the refund to come in with cash to give me my money even though I had used a credit card to purchase. When no one had called me by 2:45 pm I called again and was then told my money was there and I could come get it. Now, here's my biggest gripe.. upper management COMPLETELY dropped the ball on this!!! Do you think a single one of them ever even spoke to me to apologize for the inconvenience. NOPE! Those left to deal with it got to do their damage control. Shame on the management, General Management and Owners who think this is acceptable behavior. I won't dispute a family emergency is just cause to close a business. However, that being said someone should have been minding the orders that were already paid for in advance! To bad I have used this business for many years to see it degenerate...

I usually like going there but not today. My son & I went there and right from the start the girl “Ani” was short & rude as hell. I asked her if she was ok & she tried to play it off with “no everything’s fine . During this time she continues the attitude & then she when my son is tell her what he wants on his sandwich she ignores him to were he has to yell at her that he wasn’t done cuz she just started to wrap his sandwich and copped a bigger tide. As she goes to the register she’s starring me down & laughing. Again I asked her is there something wrong? She said”Nope” I told her I was calling on her for the way she treated us and she said “o’well”! She needs to be fired and not work with people! For the way she treated us. So on that note I chose NOT to purchase the sandwiches! That made my day. but that’s what she deserved. She should be glad I was in a good mood and don’t like the...

Ill start off with the food was amazing, but what happened to being nice? When me and my boyfriend were ordering (both teens), the worker attending to me laughed in his face because the menu was a bit confusing with the way she was explaining it but i was apologetic when i realized i was asking for condiments too soon. Keep in mind, since we walked in this woman was extremely snotty. We got to the register after ordering our sandwiches and we had an expired coupon (didnt know was expired till she tried it) and again, laughed at us because she thought we couldnt afford it. We paid. She laughed with her coworker, giving the coworker a look and a squeal while both obviously annoyed over a mistake. Also flies would not leave me alone but i understand thats a hard issue to fix sometimes. Idk, it was good food of course but i felt bad because she was so mean...