Subway — Restaurant in Springfield

If I could give negative stars I would one star is far too generous. My boyfriend went in ordered 2 boss sandwiches. While he was there he repeatedly told the worker he wanted pepper jack cheese on both. When he got home we realized they had not put pepper jack as requested so he went back to have them remake the sandwiches. The so called manager that was there at the time refused him saying he heard him say American when even the employee who made the sandwiches said no he asked for pepper jack. My boyfriend simply told them he simply wanted them remade & did not want a refund what so ever and the manager continued to argue with him and handed him a cookie bag with pepper jack cheese stating that is the only thing they could do. He acted completely unprofessional and caused a scene leading to Walmart security escorting my boyfriend out when he was not acting in any way to do so. This location needs new management that is completely ridiculous & unprofessional for any establishment to act in this way. Not to mention we ended up going to another location down the street that said they received a call from the subway we had just left “warning” them of my boyfriend that he might come in for a free sandwich. The worker there told the other “manager” off because they have had other instances where the same thing had happened to other customers and they go to this other location to get their food instead because the subway in Walmart refused them even though they made their food wrong. The fact that this has been occurring to other people is ridiculous. Don’t get your food here we recommend you going to the subway on...

I placed a delivery order because we have covid and just needed some food. When the order arrived it was incorrect so I called the store. I was told to bring my sandwich in and they would remake it. When I explained why that was not possible I was told to call door dash and have them pick up the correct sandwich but that the manager wasn't going to pay for it to be delivered because it would come out of her pocket. So here I am, no sandwich, and out the money for the order. Subway doesn't need to slice their meat for every sandwich they need to fix their employees. When this is the kind of service you give you'll be out of business in 10 years. I emailed corporate and will be going to jersey mikes for sandwiches from now on. Their food is better and so is their costumer service. Teach your manager to offer refunds for people with covid. I didn't go to the store but I know there are people who would.

Response from the owner. I see why the service is so horrible.

I want to take a moment to thank you for contacting me and sharing your feedback regarding your recent Subway® experience.

At Subway, we often promote different products in new, creative ways in order to keep things fresh and appeal across the broad spectrum of our loyal customers. I appreciate your feedback and the time you took to share your point of view. I apologize your last visit did not meet your expectation. I have shared your feedback with my team to improve our customer service.

Thank you for being a loyal Subway® customer and we look forward to serving you again in the future.

Nicholas...

FLY POOP EVERYWHERE. On the signs, on the glass, on the ceiling, there has to have been over a dozen flies floating over the food counter. I understand it’s close to the door, but if you look across to the bakery on the other side of the entrance it’s not even close to as bad. There was old food smudges on every surface, dust and food crumbs built up between the glass and the food containers, on the ceiling, and wall menus. There was only one girl making food, we were in line for 25-30 min with only one 4 person family in front of us. Once we finally were about to be served we saw the vegetables/meat, I was disgusted, everything was limp/soggy and there was a literal fly perched on the cold cuts. We left. I know it’s just a Walmart Subway, but I’ve seen local restaurant's go out of business for less. Super disgusting, shows how they feel about...