Jack's Family Restaurant — Restaurant in Springville

Used to work here before i quit a few months ago because they paid me significantly less than everyone else. Not only this, but I was promised $200 for referring my friend to work there and NEVER got this money. Will tell you, im not sure how the health code department let this stuff slide. The shake machine was only cleaned when i was working (so not much). every shake had black mold on the top because it was so neglected. The nozzles on all of the drink machines are not washed nightly and havent been touched in over 3 years— our old GM forbade anyone from touching them because she was afraid they would break. The new GM is even worse. He uses his barehands to make food and even picks up buns and biscuits off the ground without gloves AND continues to use it. Any good rating you’ll see here is a lie that they use to give you free stuff. No matter what employees speak out about this, corporate does NOTHING and this place continues to be the worst and most DISGUSTING restaurant ive...

Driving through Alabama and kept seeing the food signs for Jack's. Had never heard of it so we stopped in to try it on 11/12 around 7:30. Everyone working there seemed clinically depressed. The guy at the register was the saddest of all. He rings you up and is also the one who assembles your plate. He moves at one pace. Slow, damn slow. I am talking a comedy television show exaggerated ridiculous slow. The sad cook had my burger under the lamp in about 3 minutes. Took poor Eeyore 20 more minutes to start to assemble my wife's chicken dinner onto a plate. When finally a sad person came from the back to finally help! But he helps only the sad woman working the drive thru and got right in Eeyore's way and SLOWED HIME EVEN MORE! There were only 4 of us in line and it should should have taken 5 minutes tops. This was not a pandemic "We are short handed" problem which one could understand. Burger and chicken were good, not great. Mashed potatoes and mac and cheese...

This is for the springville Jack's. Stopped to get some lunch. Usually Jack's is the place to go if you want good food and friendly service. However, today wasn't the case. The manager was at the cash register. As I walked up I said hello to her. She looked right through me and never said a word. No greeting or can I help you, or anything. I gave her my order and took a seat. I looked up and my order was sitting on the counter. While eating, 3 employees and 2 of their friends were standing in front of the counter being as loud as possible. One of the friends sat her toddler down at the next table. He was handed an ice cream and left by himself. A customer came in and the crowd wouldn't move out of the way and the manager never said a word to them. The guy had to squeeze between them and the counter to give his order. I have never seen a store manager who didn't care about their store. No control whatsoever. If I go back to this store, it'll be...