acqua e farina — Restaurant in St. Charles

Such a disappointment !!!food was good customer service terrible. The experience at Aqua y Farina was a total disappointment. I didn’t want to write this review but after they gave away my order and rushed to make me another one low and behold I’m left with an Undercooked pizza even after I reminded the front desk girl that to remind the chef it was to be well done but little miss know it all and her snotty attitude said it’s on the ticket they read from the ticket like I’m a idiot for the advice .. obviously they didn’t maybe you could of walked the extra foot to tell them instead of just being a completely rude waste of space. The front desk receptionist's mistake of giving my order to another customer was aggravating enough, but her rude attitude and basically blaming me for the error made it even worse. Waiting for them to remake my order was frustrating, considering it was two days before Christmas and I did have other things to do then wait around for a pizza s day and when the other customer returned, the receptionist's behavior by rubbing it in my face saying keep the extra two pizzas you’ll have so much pizza tonight to the other guy while I’m there waiting like a piece of dirt was unprofessional and insensitive. To top it off, being charged for a Sprite during the extended wait felt like adding insult to injury. Overall, a truly unpleasant visit with very poor...

Yesterday I tried a place by my house for the first time. They have been open for 8 months and I didn't even know that they were there. It's a goofy location and they must not advertise at all. The place is called Acqua e Farina Pizza and Pasta. It's basically a takeout, delivery joint but they do have 3 small tables in the lobby. I went with a 12" sausage pizza. The crust was pretty thin. Very firm and crispy with a light dusting of cornmeal. The sauce had a great fresh tomato taste and a nice sweetness to it. Good size chunks of sausage with plenty of fennel. The cheese had a nice fresh Mozzarella taste and a good pull to it. Overall the pizza was extremely good and I am happy that I found out about this place. The owner Vito is a very nice guy and I hope that business...

Customers BEWARE!!!! I ordered from this place on a Saturday night at 8:52 pm( order # FSL_092) for delivery, It was a $60.00 order. The order was accepted and I received a notice that my food would be ready at 9:37pm. This was my first order with this restaurant. Fast forward to 10:15 pm ,no food so I called....noone answered! After looking at their closing time it seems they close at 10:00pm on Saturday. Its now 10:23 and I drive to the restaurant to get my order and the place is completely dark and noone is there!!! I checked my bank account and the $60.00 has been taken from my account BUT I still have no food! It's currently 11:00pm as I am writing this review and no food still. I guess I won't be eating tonight and I'm $60.00 poorer!!! NEVER AGAIN will I order from...