Starbucks — Restaurant in St. Charles

It's already awkward as it is to ask for a correction on your drink... Much worse when the staff comes back with "Did you ask for light ice when you ordered it?" That feels about as bad as it does to pay 6+ dollars for a special "treat myself" drink that ends up being mostly ice. When I asked if it would be possible to have a little less ice (my trenta drink was filled w ice so it was touching both the bottom of the cup and the lid, the entire cup was ice) the barista didn't take my drink to correct it..... I thought their whole justification for charging this much for our "special coffee" was because they'll make sure you're happy with your purchase. This employee mumbled something like "we want to make you happy" and proceeded to tell me to ask for light ice next time instead of taking my drink from my extended hand and fixing it. Awkward and weird, thanks. Plus my strawberry refresher had no strawberries in it, and the barista didn't ask "with lemonade or water" when...

This used to be my go to Starbucks but I've concluded I won't go here anymore. I understand they have a shortage, but it seems they've been shortages for a few years, so sure, let's blame COVID. However, the amount of times I've ordered a drink here to be told at the window where you pay that they don't have an ingredient for it is absurd. Why don't you tell me when I'm ordering? Also, since they're always "OUT" of something I called earlier today - 3 times to be exact, nobody answered, I figured I wouldn't make the drive over unless they had the ingredients for my drink. Nobody answered so I decided well, they typically receive inventory on Tuesdays so perhaps they have what they...

I am disappointed in how many times I go there at 5:30Am when they are supposed to be open and they are not. The excuses are getting annoying. If the owner or manager cannot get there staff to be there on time to open maybe they should hire someone who can. Staff are nice and get my drink order correct on a regular basis. I am a repeat customer when I want coffee before my shift at the Hosptial. This is not the first time I have spoken to them about this issue. If they do not get it together they are going to start...