BIGGBY COFFEE — Restaurant in St. Johns

I purchased one of the extremely over priced tumblers. Before using it I realized that it had a crack and chip along the top of the outer plastic. If I were to attempt to wash it, water would leak in and ruin the paper inside that has the Biggby logo on it. The next day I took it back to the store to exchange it. However, I was told that their owner policy is that they do not accept any returns or exchanges, and that I would have to call an 866 number to get authorization to mail it in. I'm no expert, but I think legally they have to allow three days for returns. I went to my car and called the number and after explaining my predicament the call was disconnected. I called back and after explaining again that I was at the local Biggby store and wanted to exchange the defective cup that I had purchased the day before, I was told that they would either call me, email me, or contact the store. I asked if they would be contacting me or the store right away, but the customer service rep (I use that term very loosely, because I would not call this customer service) did not know how long it would take. I went back in the store and told them I called the number I was given. This time the girl said she would have to get my name and number and call me when the corporate office contacted them with a resolution, but that it would not be until Monday (Of course it was currently Saturday). I have never seen such a poor return policy, nor experienced such bad customer service. If you are thinking about purchasing a tumbler/mug, make sure you inspect it very closely, because obviously the staff does not. This makes me question the quality of the product they sell. If their product was high quality they should have no problem doing warranty exchanges, especially for items that are unused. If I were rating based solely on this visit I would have given only one star. I'm rating three stars because they generally are friendly...

I ordered two large drinks today; sat in line for at least 10 minutes due to the lobby being closed for training new hires; finally get to the window and was told that they’re not taking credit card payments.. cash only. I told her that she should’ve had a sign on the menu board and told me before I even ordered. Of course I don’t have any cash on me today; she told me there was a sign on the menu board but it may have blown away because it’s windy. I asked how come you didn’t say something when I ordered and she said “sorry, I don’t know what else to tell you.. there was a sign on the menu a while ago”. Now I just wasted 15 minutes so the drinks I ordered can be thrown away, which is a waste of product or more likely given to the cars behind me. I mentioned this to some of my coworkers and they said this Biggby always has problems with card payments. Guess I’ll just go a few miles down and get Tim Hortons...

Prices on board do NOT reflect the price you are charged. When I asked staff about it, they blamed corporate for not sending a updated pricing board however they are not honoring the stated board price. I called corporate and they were of no help, the didn't offer the difference back to me, this is illegal in the state of Michigan. They owe me the difference PLUS $5.00, see Michigan ACT 15 of 2011. I brought this to their customer services attention and they still failed to offer me the over charge back. They are in violation of the law. I'm sure they owe many other people this...