Hi-Pointe Drive-In at 4 Hands Lasalle — Restaurant in St. Louis

Hi, sorry for leaving a bad review but this is just truth. I was recommended to come to this restaurant from the staff at the Rock House and they told me that it would be the easiest and fastest way to get food. I walked over at 7:50pm expecting there to be some wait time, but it went far over what the restaurant told me to expect. When we sat at the bar to place a to go order, we had to raise our voices to get the attention of the worker across the bar. He told us to scan the QR code, so that’s what we did. Everything was good so we just waited. At 8:17pm we got an alert saying that our food was ready. At this point there is only one table and then us in the restaurant. After about five minutes we tried to get the attention of someone walking by to ask if they could check on our food since we were in a rush to get back to our concert. The manager at the bar told us that it normally takes a minute or so after the alert and then they will bring the food out to us on our tray. Before we could say that it was take-out he walked away. Workers were coming in and out of the bar area and just talking to each other for the next 20 minutes and not a single one of them acknowledged us. It was two men and a woman. I had tried to grab their attention multiple times but they would turn away. I then noticed that the table behind us, who had come in much later than us, got their food taken out to them. Both myself and my friend that I came in with work in the food industry and don’t want to be rude, but all we wanted was to just have someone check to see how our food was doing- if it was being made still or if they forgot it. If they would have checked on the food, I wouldn’t of had such a bad experience. At 8:40pm I finally got the same manager’s attention and asked him to please check on our food and I told him how long it’s been. And he did. The people in the kitchen had our food already done but had let it sit for over 30 minutes because they didn’t bag it. A guy in the kitchen brought the food out to us and we said thank you. One of the people behind the bar gave my friend and I a dirty look as we were getting up. I feel like we were both respectful and understanding that sometimes stuff just happens. But our main problem was that we were ignored and had to miss out on a large portion of our concert. The food order was cold because it had been sitting for so long, but everything was correct and it was still good. We got two build your owns and two pretzel orders. Our total at $53 after the tip that I gave them BEFORE...

EDIT: Hi-Pointe has responded and issued a refund. This is more what I have experienced in the past. Terrible service. I went with my family and some friends. My two young children had to wait well over an hour for some chicken nuggets and a grilled cheese. Our friends got their much more complicated food, that they ordered 20 minutes after us, in half the time. Our entire group complained. When our food did come out, the kids stuff didn’t come out together.

When I took advantage of their automated feedback system, I got a text (the next day) with an apology that bookended with the excuse that they had a large party; again, that didn’t affect our friends, they just forgot our order.

I wish I would’ve asked...

Met a friend at High Pointe Cafe and it did not disappoint. We split the cheeseburger egg rolls and sweet potato tots to start—both were seriously good (those tots were perfectly crispy). I had the chicken sandwich and loved it. Everything was fresh, flavorful, and just felt like comfort food done right. Great spot for a casual catch-up and a solid meal. Will...