Nosh Simple — Restaurant in Stafford

I am writing to express my dissatisfaction with the customer service I have received from this company. I have been a loyal customer, placing weekly orders and even spreading positive word-of-mouth about their services. However, my recent experience has been extremely disappointing.

After placing an order and making the payment, I discovered that two meals were missing from my delivery. I promptly contacted the customer service department and was provided with a link to redeem the missing meals. Unfortunately, the link did not work. Despite multiple phone calls, emails, and text messages, as per their request, the issue remains unresolved.

I am deeply concerned about the lack of professionalism and responsiveness displayed by this company. This situation is unacceptable and has caused me significant inconvenience and frustration. I kindly request your immediate attention to this matter and expect a prompt resolution.

Thank you for your attention to...

I tried them in November 2023 and this is what I ordered vs what I got. Customer service did not help at all & she didn’t seem to understand that almost none of the ingredients listed were in my dish. The sauces I was given tasted like oil & hot sauce. She basically just said they’d try better next time. I haven’t ordered since then & probably won’t so they might’ve gotten better. I figured I’d let others who are researching know that quality may vary. (other people’s pics of the food look great!)

edit to response: It seems like I’m lowkey being gaslit in the first statement, so I’ve uploaded my original sent email, where clearly I’m confused as well. As far as what’s prompting me to review now, I received a promo email that reminded me. Life gets busy and leaving this review isn’t a top priority. I just wanted to share my experience with others, which is the whole point...

UPDATE: Aaron from NOSH Simple reached out to me personally over the late delivery, explained the reason why, and assured me of a reasonable contingency plan in the future for unexpected delays. The food did come in a day later (and tasted great!), although there was no update of this arrival.

But, because I got comped for the late meals and an honest apology and explanation of the issue, I've updated my review to 5 stars. An honest brand that values customer relations at an unbeatable price.

Will continue to be a repeat customer and recommend NOSH Simple moving forward.

First time ordering and never got my food. Not sure if this is a scam company as this is my first benchmark after seeing many positive reviews?

Very disappointing, hopefully I hear back within 24 hours or I'll call my bank to cancel these charges.

RIP...