Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
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Shockingly terrible customer service and quality in checking your order. I drove down 15 minutes, on Easter Sunday, to grab some KFC for me and a few friends. Ordered through the drive through, and paid and left. After getting home, realized our sides weren't there. I had to drive back, and all I got was "oh yeah, sorry about that, here's your side". Told them I need some sort of compensation for this, I've driven up and down another time just to get a side, and the food is cold now by the time I get back home to eat it- and the manager goes "I can toss in some more mash for you". Are you kidding me? I think the cost of gas in driving up and down is more than some extra mash. How about compensating my gas money and my time in coming back for a mistake by your employee? Ridiculous. Will not be going again....
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Not only was my time and money wasted, but I was also yelled at twice by employees for no reason. Even worse, I witnessed clear discriminatory treatment — myself and other Black customers were spoken to rudely, while Hispanic customers were treated respectfully. That kind of behavior is appalling, unprofessional, and absolutely unacceptable.
This is by far the worst KFC I have ever experienced, and it reflects terribly on the brand. I will be reporting this location to KFC corporate as well as the FCC for discriminatory practices and abusive treatment of paying customers.
Do not waste your time or money here. This location needs to be investigated...
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Avoid this location like the Plague! The workers there have to be the most incompetent people ever. We've ordered a few times for delivery and EVERY TIME something is wrong and items missing. We always wait a few months and try again hoping THIS time they will get it right...just to be disappointed. The ticket CLEARLY says 2 Pot Pie Fillups. One can argue that underneath itemizing each one it says one. I would accept that but we got TWO pot pies as ordered but ONE drink and ONE cookie. NEVER AGAIN!!!! This place needs to close. Norwalk is only 10 minutes away. They will get our business...
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