Baskin-Robbins — Restaurant in Staunton

Ordered 2 Sunday’s and a kids scoop in drive through. The guy at the window verified order and took payment- handed me the kids ice cream and asked us to pull forward he would bring our other 2 Sunday’s out. 25 minutes later this girl came out and asked what we ordered. I went inside for a refund- at this point we just wanted to go home. I expected to see the guy who took our order ans the girl who came out based on how slow everything was going. Nope… there were at least 5 people in there. Unfortunately, the guy who took our order (also identified as the manager) seemed to be the only one who knew how to ti anything. Everyone else was just standing there chatting with their hands in their pockets. I should have just gone to Split Banana, the drive and walk would have been less than the 25 we spent in drive through and try icecream is better with...

So I've been driving to work through this area for over 12 years. I stop here frequently primarily for Dunkin donuts side of things, which is normally great. HOWEVER, every single time I've tried to get Baskin Robbins ANYTHING, it's a horrible experience. They rarely have anything on the menu, other than a few ice cream flavors. They always have the "seasonal" flavor poster hanging up, but each and every single time I've tried to order it, they NEVER, EVER, NOT EVEN ONCE have it. If you don't participate in the chain options, then fine. But have a menu that reflects WHAT YOU ACTUALLY SERVE!!!! Don't have the seasonal flavor? Don't put the sign up!! If you have it then run out, take it down!! If you want donuts or coffee, this is the place. If you want Baskin Robbins ice cream, skip it and get something local where they care how...

Great ce cream, terrible customer service. The person ahead of me left because she was being ignored. I tried to call from inside the store to ask someone to come to the register. I could hear the phone ringing. They hung up without answering. When I finally got someone’s attention and told her the person before me left because she was being ignored, she just laughed and ignored the comment. Other than the person who left, I was the only one in the store. There were four employees on duty. Two of them walked by me standing at the register and said not one word to me, just kept walking. I’m not sure I’ve ever experienced this level of rudeness from so many employees at...