Smart Pawn & Jewelry — Local services in Staunton

Horrible. The man was rude, didn't know how to talk to people. I tried turning in gift cards with the reciepts to them as well, he said he couldn't take them bc he was unable to call them in and the reciepts were a day old. Little did I know all I had to do was take them to the place I got them and get them to print me another reciept with the balance on it. Had to find that out from a customer who said they have turned in gift cards multiple times there by doing that. Then I tried giving them a brand new never used $80 coffee maker still in the box with the price tag sticker still on it and the man appearantly "looked it up" and argued with me saying it was only worth $40 and said he could give me $15. That's not even half of $40 and not a quarter of the price I paid for it IN THE STORE. Of course he didn't look up the right coffee maker because I looked it up after I left and saw the one he was talking about, and Ofcourse the Internet is going to be cheaper than buying it in the store. Also the building is filthy and terrible location, there's no parking and the employees are rude, and think they know it all. They didn't only not buy from me but they didn't buy from the first two people that were in front of me. I was mostly mad about the gift cards, they have it advertised everywhere that they accept gift cards and they didn't accept mine. I understand if he couldn't of called them in but to hand them almost immediately back without trying barely was a disappointment I was ready for. Just the average pawn shop, too broke to afford merchandise because they can't sell the junk they already have so they try to get someone's hopes up so they can try to maintain themselves and try to make it seem as if they were working. Instead they should pick up a mop and broom and clean the pig sty instead of sit and wait for some lost customer who has to park at the gas station beside them to walk over and be denied interest. Not only will cleaning it maybe get the attention of the shoppers in the store that they did have but it will bring attention from the outside too. Just saying. You might as well try and find someone you know yourself to buy something you're trying to pawn, the time phrase will be almost the same if not shorter. Terrible, gross, crusty. I wouldn't even give them the one star rate but appearantly I have to. Awful business, it should be shut down and made into someoneethint someon...

Do not pawn anything at this store. I had several pawns at this store. I made a mistake of paying by phone with a CC so they decided they wanted the merchandise of one of the pawns. Both were put in at nearly the same time and always paid together. However, they decided that one was past due and the other not. When I went to pick the pawns up the more valuable pawn had been sold and the other not. I was lead to believe I was paying on each every month they never said anything. I specifically informed them yet they took one and not the other. My fault for not getting receipts, I thought they were good people you cannot trust anyone now days. Should have known better. Do not make my mistake, stay away...

I have been dealing with Valley Pawn for years, and have purchased many items. I have always been treated fairly. I would like to mention one employee in particular. Molly is someone who exemplifies the ideal salesperson! She is pleasant and does not pressure you into buying anything. She allows you to roam the store at your leisure. I have the tendency to impulse-buy! She has advised me often to think overnight before making a purchase, which is unusual for someone as young as she is! I think all the employees at Valley Pawn treat me well, but I would have to say that Molly is my favorite! Also, thanks to Preston for his assistance over the years! Thanks,...