McDonald's — Restaurant in Sterling Heights

Honestly this McDonalds needs help. I have never had such a horrible experience with McDonalds as I did today.

1. First, I waited about 30-35 minutes in the drive through to be presented the wrong order. I wanted a number 7 and only got a cheeseburger. I even corrected the guy before taking my payment and it was still wrong. After telling the drive through lady, I got a very rude response. I was told I would need to go back around, which is baffling because they messed it up. I'd really recommend to the manager to talk to their team about customer service.

2. After negotiating at the window, they said I would have to pay for the rest of my food, which was fine I just wanted my meal. But the quality between the two burgers is astounding. One burger has a lump of diced onion just plopped right on top, while the other has a couple sliced onions. The buns were also different as well. The diced onion was uneditable from all the onions they put on. I'd recommend to the manager to take a look at what is going on in the kitchen, I uploaded some pictures for you to look.

3. Finally and the most disappointing/frustrating thing was they totally butchered my toddlers order. I ordered a 4 piece nugget meal with ranch and apples, and got 4 nuggets, no apples and no ranch. My son likes the nuggets with ranch and likes apples, not trying feed him a bunch of fries, so he basically ate nothing. If you have a child you can understand my frustration.

All in all it was a horrible experience. I had to go and get food from Wendy's. If you are a customer wondering if you should come here or not, I'd honestly save myself the headache and go...

Ordered drive-thru a #9 large (2 cheeseburgers meal) The employee at the drive-thru was kind, professional, accurate, and speedy.

The large coke as always was refreshing and hit the spot. The French fries were hot, fresh, and delicious. However, the cheeseburgers were horrible. The bun was stale, hard, and cold. Along with both patties they were room temperature at best. I ordered them without pickle and mustard with extra onion and ketchup. So I know it hadn't been sitting under heat lamps as it had to made fresh. If that is fresh I am appalled. Atmosphere gave a 3 star because it was a drive-thru order. I wouldn't even give them to my dog.

I doubt McDonald's will ever be the McDonald's resturaunt I grew up to and used to go to as a kid on rare occasions. Where the patties were cooked fresh on the grill and prepared upon receiving order.

Now it's just nasty processed patties and, get them in, get their money, and get them out. What a shame. But as an American on the go, in a hurry. I know I will return again, sad but true. I have also realized less busy areas like upnorth McDonald's do it right where the food is fresh, hot, and delicious. Service is always kind and greeted with a smile. They live dogs and always give treats to...

I am absolutely baffled at the service I got at this place. I came here and got 6 piece chicken nuggets,2 fries, a drink, a mcchicken, and a 3 pack of cookies, my mcchicken came out first and the girl goes did you guys get everything you guys order and I said no this is the first thing we got and another worked even said that we have more stuff coming we got our fires next then our drink and we tell them we still have a 6 peice nugget left we get our nuggets and tell them what about our cookies they proceed to tell us they gave us our cookies when we didn’t they tell us we need to leave and that we are holding up the line we said either you give us our cookies or a refund because we aren’t leaving and then another worker named Kaitlyn comes to the window and proceeds to argue telling us she saw us get the cookies when we didn’t so how could she have seen that? We then got our refund and they told us that they have our license plate and that they called the police because they know we got cookies if that made any sense in the world why would they give a refund and they also told us that we are banned from a McDonald’s I’ve been going to my whole life this is a first with this kind of experience at McDonald’s and I will not...