Popeyes Louisiana Kitchen — Restaurant in Sterling

3 strikes and you're out! Back in 2003 when I first moved to the Sterling area, there was a Popeye's on 7 (at 47024 Harry Byrd Hwy Suite 100), not far from where this place is. One night on my way home from work I stopped by for some chicken. As I was placing my order, a roach ran across the counter right in front of me and the employee taking my order. The employee acted as though she didn't see it. I stopped in the middle of placing my order and just left. From that point on I got my Popeye's fix in Reston (if it was lunch) or made the trek out to the Ashburn location for dinner. I wasn't surprised when the old Popeye's on 7 shut down. So I was quite happy when I noticed Popeye's was giving it another go in the area. After months of waiting, the new Popeye's finally opened. My first visit, the line was 8 or maybe 9 cars long and it took well over 45 mins to get through the drive thru. On top of that, they gave me red beans & rice instead of cajun rice as one of my sides, and forgot the biscuits. I chalked it up to new store growing pains and decided to give them another chance a couple weeks later. This time the line was much shorter. Only 4 cars ahead of me. It still took 30 minutes to get my food. And this time I had spicy chicken instead of mild chicken, and red beans instead of mashed potatoes (so I ended up with rice and rice). I gave them one more chance last night. There was only one car in front of me (funny the way the line is getting shorter) so it didn't take long for a change. When I got home, my 12 piece family meal was 3 breasts, 3 drumsticks, and 7 wings. I can chalk the first two incidents up as "accidents" or "mistakes" but there's no way you put 7 wings in a 12 piece meal by mistake. That convinced me that the staff here really doesn't care about their customers. So it's back to Ashburn I go. Unless some drastic staffing changes occur immediately at this location, I predict it will soon go the way of the previous Popeye's on 7 in...

I haven’t eaten Popeyes in years. They used to sale chicken biscuits that I loved and being pregnant that was what I was craving. I went to this location and it was the worst experience ever. When I pull to the drive way I thought it was a long line only to realize there was only one car in front of me. The car in front of me sat at the intercom for 8 mins waiting to be asked for her order. Then she pulled up. When I pulled up there was a sign that said for you to read the menu and order at the window. The drive through did look close. The promotional menu was run down and not properly in the display. There was no light and the display case was cloudy to make it difficult to see the menu farthest from the car. Now at the window the car in front took another 7 mins to order and receive her food. When I got to the window the lady was talking so fast, and over me. My husband was on the phone and I was asking him what he wanted after the worker told me what we decided to order they ran out of. She had the nerve to tell me to hurry up. I asked her if she said the same thing to the car in front of me. I am usually polite and calm in situations like this, but at this point I was very annoyed and had to tell the worker about herself. She became pleasant after that and slowed down. I ordered a slushy and she brought me a regular juice. I reminded her of my order and she changed it. Between me ordering getting my food that took 6 mins. I was in the drive through for all of 21 mins with only one car in front of me. Overall I would drive the extra miles to go to Popeyes should I have another chicken tender and biscuit craving. I would never visit this location again and would highly recommend...

As I had stated earlier in my initial review, my visiting Popeyes Louisiana Kitchen was inspired by my previous visits and the rain that was about to besiege Virginia. I was fortunate that I was on Drainsville road and turning in to Route 7, which had three turning lanes and one leading right to Popeyes Louisiana Kitchen. So, I paid them a visit via the drive-thru, euchre is very convenient coming off of Route 7. However, I had the misfortune of being behind a customer that didn't know what to order, and when he did he had a thousand questions about his meal. He took another two to three minutes to get adoring condiments. I was surprised the check out girl wasn't upset. She was very courteous and attended to his every wish, which told me she was a professional. I find it interesting that some customers can be so annoying, but these associates have to take it because they practice good customer service. In any case, I ordered the 8-piece nuggets combo with a side of red beans and rice. My drink was a Sprite to go with the meal. The young lady that just finished with the previous customer didn't seem phased at all, she was polite, smiled sincerely and provided me with the same level of service. Amazingly, the food is good of course, this Popeyes Louisiana Kitchen doesn't do anything out of the ordinary in the preparation of their food. I mean the red beans and rice, in my opinion are the best in the market of fast food. Nothing compares to the flavor and consistency. I never had the nuggets, but I was definitely ordering my red beans and rice...