MG Foods — Restaurant in Sterling

Update - Reply to the response: The wait was not because of customer taking time to decide, there was no one on the counter to take order. The staff was there and saw us a few times but no one was coming to take the order.

I have been there last year as well and this time I went thinking the service may be improve, but there was no improvement. This is new a new place how is it that you are still training your staff.

If you cannot manage the small space then how can you manage a bigger place.

I was not more concern about the speed to serving the order, I am more concern about standing at the counter and no one is coming to take the order. This does not happen in good restaurants, so your example is not valid.

What about missing items in the order? This is just a common sense to check the order before handing over to the customer. Do you make any mistake not charging the customer for any item? I don't think so.

The place is small and no customer service. It becomes crowdy because their service is slow. Even at the counter they are slow to take orders and then it becomes crowdy. Seems like a lot of people are coming there and they are doing good business. But with this type of traffic, you need to be fast to serve as many customers as you can. Either they don't understand that or they don't care. When we went there, no one was coming to take order. You can see them going here and there and looking at you but no one was coming to take order. Eventually one person after calling them multiple times. The customer service is really bad. They behave like they are giving free stuff. Customers are paying them for food so they need to serve them, but they act like they are doing a favor. Secondly we ordered multiple times. One time we ordered tea and coke. He took the payment and went away I asked for coke can and he said oh you didn't get it? I said how will I get it if you don't give me. Anyway he gave it to me. After finishing what we were eating there and getting the togo orders we went home and found that there was missing stuff. Besides other things, we also ordered cheesesteak sub combo, and he didn't give us soda can with it. Very irresponsible people. They will make sure to charge you for everything and not miss a charge for anything, but when packing items they will make mistakes to miss stuff. This is a very common problem with all the Pakistani restaurants. Anyway, food was just ok, not very good. I would definitely not recommend it. Specially with the kind of...

I finally decided to post a review after continuing to visit MG for several months since they opened nearby and can confirm they've not only maintained their quality and customer service, but also continue to expand the menu. In terms of taste (my subjective opinion), MG offers the closest to a Pakistani bakery experience outside Pakistan. It's owned and run by a family that started out running a bakery in Sialkot and so that experience shows in the authentic recipes and flavors.

-My wife and I haven't tried everything on the menu but we love these items: Aaloo samosa, samosa chaat, beef/chicken patties, shami kabobs, barfi, chaat papri, ice creams (mango, tuti fruti, kulfi are superb, remind us of Pakistan!) -Kulfa falooda, fried chicken, and steak and cheese sandwich are made to order. I recommend trying them (we add jalapenos to the sandwich) -Various baked cookies, sweets, pastries, and more. We had qeema naan once which was great

Yes, it's a small spot and they're busy at times or might be short-staffed resulting in a wait but it's usually not the case. We call ahead to place orders so it all depends on the day and time. Sometimes they don't have certain items. Regardless, we'll keep coming back and wish them all...

I am convinced that all the 5star reviews are fake. And yes, i fell for it.

Ordered a Crispy Chicken Sandwich meal and two chicken patties (minced chicken in puff pastry).

Was told order will take 15mins but actually took over half an hour. I was not the only one frustrated with the wait, there was a lineup of people who kept on asking where is our order. When i finally confronted the person at the counter, he gave an excuse that we are renovating so orders are running behind. Hey, i wish them all the best with their renovations but i cannot accept that as an excuse. If they know they cannot keep up with their orders, why not be upfront about it and tell customers it will be a long wait.

Anyways, lets now come to the meat of the matter. The chicken patties were decent no complaints there. Unfortunately I cannot say the same for the crispy chicken sandwich - it was an atrocity - whole sale bought frozen breaded chicken burger in a store bought bun and processed cheese. Same with fries.

I cannot speak for anything else on their menu but never...