Starbucks — Restaurant in Stillwater

People are going to broadly rate this Starbucks a 5, because they visited on their vacation in town to drop their kid off at OSU... You’re wrong. This Starbucks isn’t even subpar. It’s always busy, no matter what hour. They have regulars that hog the tables at the exact same hours every day and chat with the baristas while they’re working. They shut off their mobile ordering during promotions. The baristas chat with each other and ignore the customers standing in line. They are rude and forcefully say “you’re welcome” when you don’t say thank you. They mess up your drinks an insane amount of times, and hardly ever offer to fix it, unless you get the right person. Most of them time they just say “there’s nothing we can do about it.” when you even ask! Then you contact customer service and they quote you the barista promise and give you your money back and then some! Crazy. This place either needs 1) massive management change 2) another/new location or 3) to be gone all together. Honestly, I’d rather support a local business, (ASPEN COFFEE) and I’m glad I did over the 2 weeks this...

I actually would not even like to give one star to this Starbucks! We ordered 4 drinks, they were busy so we went inside to order. We waited at least 15 minutes and were missing our 4th drink, drink #2. All of our drinks were cold drinks! We thought that they might have forgot our drink so we simply asked if they showed another order for us. She went to check but instead of nicely saying, yes you still have a drink coming. She so rudely and LOUDLY told us that there is two bars, a cold and a hot bar and that our drink was still in the queue. Mind you that we were super patient while several others, inside orders, had been filled and we were just asking if they still showed we had a drink. My recommendation is better customer service and finding a Starbucks that won’t be rude when you ask...

I love Starbucks, I like the ambient is very nice, and the music that they play is nice, you can go with your laptop and do some school work. Every time I had a problem with my order online they fixed right away. I will totally recommend that if they name their drinks in another language, Starbucks should teach everyone that work there how to pronounce their drinks names. I have ordered several times drinks that have the - Créme- word which is originally a French word and I get corrected by the barrista with - cream- word.. And some times I get the feeling that they laugh low key because I am not pronouncing it correctly when I am since it isn't an English word.....