KAY Jewelers — Local services in Stillwater

Ruined my chain for $99

I recently took my Cuban Link silver chain plated in rhodium to Kay Jewelers for cleaning and polishing. I clearly explained to the manager that I did not want the chain dipped in rhodium again. I wanted to maintain the original mirror polish finish. So clear and nice you could fix your hair in the clasp like a mirror

One of the associates insisted that the only way to achieve a mirror polish finish was through rhodium plating, which I know isn’t true, as silver chains can be polished to a mirror finish. Despite my instructions, the chain came back hazed and without the desired shine.

Additionally, the manager insisted that my chain was 950 platinum, when I know for a fact that it is 950 silver. The manager even denied that 950 silver existed and that 925 is the purest silver (which it isnt)

This experience was very disappointing. I expected better care and expertise from Kay Jewelers. However, they were very apologetic throughout the entire experience. Will be sending it back to Gus Villa in Miami to have it corrected. Unfortunately, I cannot recommend their cleaning and polishing services based on this outcome.

Todd is the man and has a great personality, he could sell...

My husband designed a ring through Kay; that process went really well, the ring turned out beautifully. Since then, my experience has not been a good one. Every time I go in to have it cleaned/inspected, they tell me I need to send it off for repairs or to tighten the prongs. How can a ring need to be repaired every 6 months??? My ring has all 3 gold colors on it (white, rose, yellow)I recently had it sent off to tighten the prongs and when I got my ring back, the bands that were yellow gold originally had been rhodium plated and are now silver. Took my ring back in to have that fixed, and of course it has to be sent off for 2 weeks....I asked them to send my ring to a closer store once it is finished. I get an email saying my ring is ready and it is not at the store I asked them to send it to. When i called, all the girl could say was "I'll talk to my manager". Ridiculous! I have not been impressed with Kay at all. I would suggest going to a locally owned jewelry store and not a chain....

We had an amazing experience yesterday. Todd helped us to make an important decision. We came in expecting to be there for hours, due to being so unsure of the wedding bands we wanted. We walked in overwhelmed, and left with the perfect rings. Gave Todd a little info, and he took off. We didn't have to do a thing. We sat comfortably while Todd brought us rings to try. Not only did he find us the perfect rings, but he went way above our expectations. He made my engagement ring even more gorgeous with the band he added to it. We now have found our go-to guy for our future jewelry purchases. Thank you...