Starbucks Coffee Company — Restaurant in Stockton

Rating is based on customer service. I ordered hot venti drink grande iced drink and two food items. They gave me the iced item and another iced item and when I said it was supposed to be hot they said well this drink is normally served iced, I said yes I understand that but I ordered it hot and it’s never been an issue before. They went to remake the drink and bring me a grande. I know for a fact I said hot and venti so I politely said I’m sorry but this was supposed to be venti. She took it with an attitude to remake it then came back and said it would be a 50 cent charge because they charged me for a venti. At this point I had already been waiting for a long time just to get two incorrect drinks both not by my mistakes but theirs, so when they said they were needing 50 cents it was a bit bothersome not because of the 50 cents obviously but because any other time I’ve had an issue they would just correct it. On top of all that I have a girl at the window who didn’t take my order and not the manager trying to tell me about policy and that they always read your order back when in fact I remember the person who took my order said ok thank you I will have your total at the window( also not given receipt). This girl completely inserted herself in the situation for no reason and was looking at me stupid while addressing the situation , and when I asked if she took my order said said no but I heard on the headset them read back the order because that’s standard protocol. When I asked her if she was the manager she said no she’s right here, and I said ok I’d rather be dealing with her she remarked “she’s just going to tell you the same thiiiiiiiinnng” I know I won’t be going back to that location in the future. 50c and a bad attitude...

I was there today 12/28/22 and am very disappointed ☹️ about their customer service we were going to this particular Starbucks in which we arrive around 9:00 pm we see that they were serving customers still so I tried coming in it was closed so our only access was the drive-thru they close at 9:30 pm so me and my brother who drives a cargo we couldn’t get in the Drive-Thru since we can damage our cargo van and can potentially scrap and damage our property and Starbucks property. So we chose to move to the window where we see them serving customers so we park right beside the window to order our caramel brûlée late and waited for the other customers to get served eventually they didn't have any customers waiting so we took our chance to order so then an employee who was a female seen us in our cargo van we tried to get her attention by saying “hey” but then she rolled her eyes then she was probably too tired 😴 to attend more customers than she called her manager for assistance we ask her nicely if we can order this way since again we have a cargo van we can’t fit through the drive-thru she than refuses to give us service in basic words discriminating us for having some type of cargo van which was rude and I want to know if there is a policy about the customer vehicle size of refusing service base on the size of my vehicle the manager was super rude and ask us to try and driving it to get our “facts straight” being rude since it’s the same thing ordering at the window and paying at the window so they ignore us and laugh in our face it was very disrespectful I want to know if the night shift manager can offer an apology.

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BEST...

Please work on your customer service. I went in on 7/26/24 at 7:10 pm. It was no customers when I went in, but a few in the drive thru line. When I walked in, there was no greeting, and there were three staff members. I waited at the online order station and my order was not ready, but I made a last minute decision to use my rewards to redeem a tumbler. I waited at the register and neither of the staff members said I’ll be right with you. I just waited until they decided to finally come over to help. I heard one of the staff say can you help the customer? And they said I’m making drinks. The staff member proceeded to do what she was doing, but finally she gave in to help me. Did not apologize for the wait. So I said I ordered online but I’d like to use my rewards to redeem this tumbler. So she rang me up and it turned out I didn’t have enough rewards to redeem the tumbler. So then the manager walks over to tell me I didn’t have enough. So I decided to pay the difference from the reward point in the amount of $10. When both the manager and staff rang me up, neither of them said thank you, or have a good day. They just awkwardly stared at me as they waited for me to leave. Saying have a good day or thank you, is a way for the customer to indicate that our service is complete. Just please tell your staff to have better customer service....