Starbucks — Restaurant in Sturgeon Bay

Every time we order through the app they make the drink wrong. Today, I let the girl behind the counter know it was wrong and she was incredibly rude, unapologetic, and refused to believe me. My brother went back in to get it remade because it was his drink and she complained to him that I sent him in. If she had made the drink right in the first place all of this would be avoidable. She should not be in a customer facing job and I would not go back to...

Incredibly unprofessional and inconvenient. I used the order ahead app on my phone as usual to make a quick stop with a car full of sleeping children. Once we got to the store, i see a hand written sign on a locked door informing us we need to use the drive thru for order ahead pickup with no option to get my already paid for order. After an additional 10-15 minutes of sitting in line while other cars’ orders were placed and prepared, i was able to...

Reagan went in with a party of seven and just waited and waited and waited, finally had to leave without getting our order even taken. The staff were working hard for the most part. It’s clearly the manager who didn’t put enough staff on.. it feels like Starbucks is starting to die as a brand has this terrible customer service is becoming more and more common.. not only do you have to spend $60 for bitter coffee with syrup in it now you have to...