Betsy Ross Family Restaurant — Restaurant in Sturgeon Bay

Worst service I've ever had in my life! Ordered to go and they gave us the wrong bag of food we didn't notice til we were long gone. Called back to see how they were going to rectify the situation and I was told to come back and get it....well I asked them to remake it and was told no the foods already done. I said well it's been a half hour and I paid for warm food not cold since it will take me a half hour to get back. She got upset and yelled at me and hung up the phone. I called back was told to either come get the food or leave her alone. Then she hung up. Called a third time and asked to speak to the manager she said she was so I asked what her problem was and she started screaming at me to just come get the food or to leave them alone mind you all I wanted was for warm food that I already paid for.....not a huge ask. When I told her I was coming there to get my money back she told me I wasn't allowed to come eat there anymore.....ummmm thanks but I would NEVER GO BACK...

Everything on the online menu is about $3.00 less than what their prices actually are and they can’t say it’s because of egg prices being high because the wait staff said it was an old menu online thus shows they don’t care and are too lazy to update their website and want people to come based on advertised lower prices . Our waitress didn’t even seem to know the name of the owner and said owners never around. I don’t think it’s local people operating this restaurant or you would think they would know who their boss was ! Hash browns and scrambled eggs tasted lukewarm and not fresh cooked to order…dry ! The waitress made a point to say we are the cheapest place to eat breakfast around but did not apologize for the bait and switch tactics when I fact checked her and said morning glory was much better quality at similar price point. We are local and will...

I really hope this is a worst case scenario, since this was my only time ordering here, but the place really felt like "we just bought all your food from the frozen section in Walmart, and were charging you $8 for us to heat it up." I got the cinnamon french toast. I would have sworn it was an Eggo frozen toaster pastry. And it was $8. The others with me got an omelette and a skillet, which were miles better than what I got, but it was still sloppily put together. And the hash browns weren't even cooked all the way.

There was a joke in the family of the old restaurant there, we called it "country dumpster." Unfortunately, this place didn't do too much to stray away...