Subway — Restaurant in Sun Prairie

Very bad customer service. As soon as I & another customer entered the store we were not acknowledged nor greeted. Owners & employees were too busy socializing behind the counter. There were people with coats on around the open ingredient counter. Just very unprofessional. Still we went ahead and order. The two women behind the counter had attitudes when taking our orders. The other customer in front of me tried to use a coupon for $5.99 for any sandwich on the menu, the woman at the cash register insisted that it was from a prior customer. She then took the coupon and ripped it in the customers face. The customer still went on to insert her card in the chip holder. Once she took it out the cashier asked her to re-emerge it. The customer then left she had changed her mind because of the way she was treated. Once it was my turn to tell the woman dressing the sandwiches what I wanted on my sandwich she had an attitude every time I asked for a different condiment. Just very rude & not good customer service. I’ll...

About what you can expect at most Subways, it all boils down to the staff, and how much they care or don't. Some staff make sure things are always fresh and ACTUALLY make sure your sub is toasted (not simply warmed up). I've found that this particular location is hit or miss, but mostly its a miss. I've had my sons sub dropped on the floor, ingredients that are cross contaminated with other ingredients being used, and one thing that ALWAYS happens is barely toasting subs. I got in to the habit of throwing them in my air fryer at home and they turned out much better than they were at the store.

All-in-all don't expect a fabulous...

(Update 5/14/24 ordered a BMT a subway all time CLASSIC. And how do you screw up making a sandwich? It's going to be awhile before I return)Been here a couple times and have had good experience with food quality and service. Location could be better for business. Haven't tried using coupons bit not a coupon cutter person. Every business is trying to survive in these exceptional trying times, so I don't blame the owner for his location, subway has always done great by me since 1975! So get the original...