Burger King — Restaurant in Sunbury

December 19th of the year 2024 was a nightmare. Honestly the service was great the atmosphere was great but when it comes to my food they screwed up my burger twice. The first time around when I was lifting up my Texas whopper there was like no burger patties on it. just left the fixings on the bun and then the second time around they gave me the patties when I ordered a Texas whopper they left out the bacon when it comes with the Texas whopper. I was so upset that I went back up there and demanded my refund because this is twice now that they screwed up and I'm not there to play games and I don't want to be a total Karen and I said that to the manager and honestly I'm just done. I didn't get my full refund at all which was $18.63 and I had to go through my bank to get provisional credit due to the lack of me getting my refund back because of this Burger...

I hate to give one star reviews, but I have no other choice. If it were four years ago, then I would’ve given 5 stars. The staff currently working there after 6pm have no idea what they are doing and seem to not care about what I have to order. I’ve gone there 3 times in the past 2 weeks and did not receive what I ordered all tree times. They always forget the dipping sauces and don’t get my burger order right. The last time I went, I waited almost 5 minutes at the one order lane while two cars in the other lane had their orders taken before me. I backed up and pulled in to the other lane to order and they took my order right away... I told them about it, but they didn’t seem to acknowledge the issue. I won’t be returning to this Burger King for a while now, at least until they reevaluate...

Maybe when I ask politely if there is BBQ sauce in the bag before I drive away and the guy at the window snaps back at me and says YEAH, like I'm crazy for double checking, how about you actually make sure the sauce is in the bag. Because it wasn't and now I have a very upset 7 year old when all you had to do was check nicely or give me one when I asked nicely if it was put in the bag. But I guess I'm the ridiculous person for even asking for sauce with my chicken fries. I guess in 2021 it's pointless to be nice and use manners with employees at fast food places because they do not know how to say thank you or you're welcome back. So again thanks for the great service Noah while I waited 30 mins in line to be...