Perkins American Food Co. — Restaurant in Superior

I am writing to bring to your attention a serious concern regarding the behavior of one of your employees at the Superior Perkins location. On 09/30/2025, I experienced an incident with an employee named Stephanie Sanda, who loudly and aggressively verbally assaulted me at the checkout counter. Specifically, she told me to leave the establishment and never return. Her manner was unprofessional and disrespectful. The verbal attack was of a personal nature and had nothing to do with my dining experience. I want to also mention that I was previously her landlord a couple of years ago, and I am unsure why she believed it was appropriate to confront a customer—especially in front of children and other customers—with such a tirade of accusations. When I calmly requested for a manager to intervene, she claimed she was "acting as management," which is concerning. This incident negatively impacted my dining experience and did not meet the standards of quality and customer service I expect from your establishment. Superior Perkins is one of my favorite places to dine. I visit weekly with my family, and we have always enjoyed the excellent service from staff. Additionally, Stephanie stated that we are “not allowed” in the Perkins establishment, which raises the question of whether there is any legal basis for such a claim. I am willing to take further action, including filing a police report and obtaining a restraining order if necessary, as her level of verbal assault reached that severity. Fortunately, other wait staff and customers intervened and asked her to stop. I hope you will investigate this matter to ensure a better experience for future guests. Please feel free to contact me if you need any...

Food was fine, Atmosphere met expectations, but the service was awful. I ordered a half sandwich, soup, and dessert. Our server, Madison, brought our food out in a timely manner but did not bring the pie which I had requested. After our meal was mostly finished, she came back to check on how our food was. At this point the service was acceptable but it was about to turn for the worse. I ordered my dessert. After waiting for 5 minutes, I noticed her talking with another table. She proceeded to talk (not taking an order just talking) to the other table for AT LEAST an additional 10 minutes. I literally had to ask another server for my dessert and a refill. The other server delivered my refill but stated that she would let Madison know. when Madison finally did deliver my dessert she brought the wrong one. She knew she had an order to fulfill but decided to ignore it and visit with another customer. For me it was unacceptable. I felt that it was disrespectful and inconsiderate. After receiving the wrong dessert I was so frustrated with having lost 15-20 minutes of my life while a server talked to another customer that I didn't even bother to...

Looked up Perkins Superior on line. Perkins Superior came up hit website and came up fine. Placed an order for delivery. Received the confirmation, but had a question. The confirmation had the superior Perkins phone number on it so i called. The lady who answered said they had no order for me? I said I have the confirmation. She gave the phone to the manager who said the same thing except she added the order was placed through a third party. I said it doesn’t say that, it only says Perkins Superior website. She yes but we only make the food we don’t run the website. I said but you need to handle it because it’s your website. She nope not my problem it’s yours. You should help out since it’s your website, she said nope it’s third party contact them. Wouldn’t help I. Anyway. Not even give a number just look on the order it should have it. I said the number is yours, and nowhere does it say it was third party. That’s all they would do just say not their problem it’s mine. I called corporate office and they saw the order and took care of the problem and issued a refund. They were very helpful but superior...