Papa Johns Pizza — Restaurant in Surprise

We have been ordering from the locstion off the 303 and waddell 2 to 4 times s month. Inhave not had to many complaints however the last three times I have ordered they have made my lizza incorrectly. Normally not a big deal as a simple phone call and they correct the issue. However I just ordered a pizza waited 90 plus minutes not that big of deal since its new years but when i called i was hung up repeatedly put on hold until one nice emoyee answered. I explained my problem and she was not quite sure how to handle it. She offered to speak to one of the two managers including the GM George. I asked to speak to the GM and as she politely said she wpuld ask. she came back and said he was busy and couldn't come to the phone. I asked her to ask again and she said she tried but he yelled at her. (great leadership). Anyway after speaking to another employee who said he also didnt know how to handle it snd i should call back in an hour keeling in mind it was now 2 hours since i ordered my pizza. He also said that the managers were yelling at everyone. aftwr about 20 minutes of calling and given the run around I spoke woth melanie who although she was not rude did not seam to care about their mistsake and was less interested in trying to find a quick fix as she stayed everyone was stressed out because they were busy. I was told that they would resend my pizza but no idea when i would get it. My original order was at 6:01 PM it is now 8:14 guess we will see how I hung up with...

Purchased pizzas and they were never delivered to our address. Called and spoke to the manager and she informed us that they now work with Doordash. Then she proceeded to aske if I checked outside on the ground. First off why would I want a pizza thats been left on the ground??? So, I told her the tracker said that it was delivered but I still have no pizza. I asked for a refund but she insisted on just redelivering the order. We said no and asked for her to refund us. 2 hours later hear a knock on the door and its my neighbor asking if we ordered pizzas......the Amazon man knocked on their door and let them know they had pizzas sitting on the ground. Only in this new ran America do we have over entitled people who work at these jobs and don't even do the right thing but then complain about Wages and/or tips. So, PapaJohns has lost a customer. Not worth the hassle or head ache to keep giving our hard earned money to over priced food that was made...

We’ve been ordering from this location since it opened and never an issue. However this time the Pizza was undercooked. Dough was raw. I called to complain and have them take care of it. I do have to say they said they were giving me a refund. Awesome that’s why I gave them two stars however the girl that answered the phone her name was Jaime is sooo rude and needs some lessons in customer service. She kept saying yep. Putting me on hold during me talking. Then when I asked when the refund would be processed she then put me on hold and never came back. So I then conferenced on the other line and called again. She answered and I asked her why she never came back and said her boss hung it up. I asked her about the refund and she said it’s done Then she hung up again. Come on now. I won’t eat from this location ever again if that’s how customers are going...