Rosati’s Pizza — Restaurant in Surprise

Rarely have I walked into a restaurant and felt LOVE! This particular location, well they get all 5's from me. Let me share why...

We'd just landed in Phoenix 2.5 hrs earlier. Our flight was canceled the day before therefore, I was on a strict schedule because my son and I had plans that evening. He needed a barber so I used booksy and found a barber on Olive( Great barber). I figured we could grab pizza for lunch and Rosati's was next door. Keep in mind, it is 115° in the Phoenix and surrounding areas. I'm wearing Costco Orvis skorts and Lululemon halter with sketchers gym shoes (comfort and nothing over the top, btw I LOVE COSTCO). Anyway, I walked into the Rosati's and the young woman mid to late 30's at the counter looked me up and down( I felt somewhat uncomfortable but that's what some people do) and mumbled a question I did not understand. I responded "what did you say?" She actually said "Are you doordash or placing an order?" No smile, no welcome in, no hi, no leave, just a glare, scan and are you doordash or placing an order. This time she scanned me again, and I felt uneasy. I asked if there was a problem and she replied "no." I said "nevermind, I don't want anything." I left. Now, I don't trust you!

I used Google to locate another location and the location off Waddell was it. I chose not to let the first experience deter me because everyone is different and perhaps she was having a bad day. If the energy feels off, step away with grace.

Anyway, we ordered ( we were HUNNNNGRY) Pizza with breadsticks and the 2 litre for 20.99 ANNNNNDDDDD pizza with wings for 15.99. Stop judging us.....we'd been up since 5a cdt for an 8a flight to go back in time flying due West😅. Let me finish my story.....I arrive to pick up the food and as I approach the door, it slowly opens. A woman, I believe she was around 6 or 7mos pregnant was the person behind such a kind gesture. (It's the little things in life) Of course, I thanked her and entered with 2 others waiting inside. (I'm so excited to share this experience because it is a reminder that we have free will to be kind to one another and pay it forward) I keep getting sidetracked...... I look around and everyone says they're waiting on their orders, so I wait. The young man (very handsome - I'm pointing that out because he is however, I've got children older than him) approaches with a pizza box and greets the woman with child and I grabbed the door for her. Welllllllll, ladies and gentlemen this young man waited for me and greeted me with a sincere smile that made my day. There was eye contact and a smile the entire transaction. He handed me my feast and one of the elder women opened the door for me!!!! I thought at that moment, this was $50 well spent and I will be loyal to THIS location moving forward.

Anyway, I wrote all that to say: I HIGHLY RECOMMEND THIS LOCATION, KUDOS TO THE MANAGER, THE FOOD WAS GRRRREAT, THE SERVICE WAS...

This was my first time ordering. Our family was looking for a variation of the other 3 pizza companies that we have been using. I was excited to see some vegetarian pasta dishes as well as pizzas. We were all happy to find a place that offered regular garlic bread or garlic bread with cheese. The site was very user friendly. We appreciated the option of modifying every dish that we ordered. The delivery was earlier than expected. This was great as we were all hungry. The delivery person was masked and very courteous. The food was delicious! The garlic bread was crisp along the sides but softer inside. The garlic butter was generous without being greasy. There were 2 long slices of bread that could have served six, depending on how you cut it & if you were serving someone who would be happy with one slice. We ordered the large garden salad. It was full of crisp Romaine lettuce, cherry tomatoes, cucumber slices, and red onion. For each ingredient, you can choose to omit it or add extra of that ingredient. You have the options of dressing on the side or no dressing. They had a wide variety of dressings to choose from. We ordered the cinnamon sticks for dessert. The generous portion could have easily served 4. The frosting was also a large cup & included with the price. They offer a discount for first time online orders. The menu has enough selections to use as Thanksgiving dinner & everyone would be full. Next time, we are going to try the pasta dishes. We will definitely be ordering from them, again, and long before...

I ordered takeout. When I walked in to get my order, the cashier started chuckling and went to the he pizza baker, who then looked at me. He told the cashier it would be another 30 minutes. I work in the industry so I know first hand that mistakes happen. But the way it was handled was atrocious. No one apologized, no one seemed to care that I had already waited 30 minutes and drove all the way to pick it up and then had to wait another 30 minutes. It just seemed like the accident was shrugged off. I was offered a soda for the waste of time that I was caused. They have my number, so why did no one call me when the accident happened and the order was delayed? Why wait until I arrived to deliver the bad news? The cashier asked if I then wanted to cancel my order. Again, something we could have discussed over the phone before wasting my time. I was already there so might as well wait again. When I came back to pick up the order, I told the cashier that I want a 50 percent discount. He didn’t say anything. Instead went to go get who I assume was the manager, I do not know because she didn’t look at me, didn’t say anything, didn’t introduce herself, just went to the register to oblige my request. She fumbled with that and had to go ask someone else to help with the comp. He also did not acknowledge me either. It was clear that I had become the bad guy. I’m the bad guy because I ordered from them, they messed up the order and didn’t care and hardly offered any solution other than a soda. No apology. No...