Dunkin' — Restaurant in Suwanee

I love Dunkin but this location almost turned me off of it completely, I went in for donuts and the man I met was really kind. He helped me pick out the perfect drink, I truly enjoyed it. The donuts however were very stale and I couldn't enjoy them as much as the coffee, I was greatful for the service so I asked if they were hiring and they said 'desperately'. I called the next day and everything seemed fine, however the day after I went in to speak with the manager and she started acting strange. Like she was uncomfortable with me and I was just speaking to her normally. Even though everything seemed fine on the phone, her personality made a complete 180 upon meeting me in person. I was just as polite as always and going through the information she asked me for, I could understand if I was rude or even late or just didn't have the credentials. However this is a Dunkin donuts, not much is required to work here and she was excited until she saw my face, and no one that looks like me works at this specific location which I deemed a coincidence. The worst part is Everytime I contacted this lady she would just lie to me instead of giving me any kind of straight answer and make up excuses as to why she hadn't called back, all the whole basically telling me the job was mine but with a sour look on her face like she didn't really want to give it to me but it didn't make sense why. After never experiencing this so close up before I'm realizing after talking with others and bringing my concerns to corporate that she discriminated against me. I don't want to work for someone who doesn't want me to, but honestly if you're planning on working here or even ordering here I wouldn't. The next best location would be a better choice, but I will no longer be ordering from Dunkin donuts at all because I can't believe such outdated ideologies still exist and I can't believe Dunkin corporate doesn't do a better job of making sure their hiring people who's only concern is the color of your skin and not the content of your character. Very sad experience here and it started out so well.

Also I have reason to suspect the positive reviews are made by the employees, I wouldn't be surprised if the manager was pressuring them. She seemed very rude to them as well, I fear she tried to remain civil with me simply because she didn't want me to report her or retaliate (stereotype) but I've reported this woman already and this is the final thing I will do. Only because I don't want anyone to face the same confusion I did, when I knew I did great. She just refused to acknowledge me because of something I can't change about my self and that's incredibly unreasonable, unrealistic and down right unfair. My hope is that people see this and just don't waste their time, from what I hear this same lady has a habit of being incredibly unreasonable and rude. Even to customers, I actually thank God I don't work there. The employees seemed like they all wanted to cry for help...

This place has the rudest, most unprofessional staff I have ever experienced. I was absolutely shocked when the manager started getting in my face. I’ve never been a “karen” and usually give employees the benefit of the doubt; but these employees made me feel incredibly uncomfortable and unwelcome. I ordered on the app and tried to let them know I needed to make a change, but when I pulled to the window the employees wouldn’t even come to the window. They were laughing and talking, completely ignoring me. They ended up making the drinks wrong because of this. Then, when I said it was wrong, the manager got highly annoyed and started telling me that’s my fault. I asked if they could be remade and she said no because that’s expensive. She then said “you can come inside and reorder but move there’s a customer behind you”. I then had to pull around and reorder and repay for both drinks! Spent a total of $22 and 30 minutes for one drink! When I asked for the owners name to contact her about their hideous behavior, the manager looked shocked and refused to give me anything other than her first name and vague phone number.. The only person that was not at fault in this situation was the young man working the headset. I feel so bad for him having to work with these people. Hopefully, the owner sees how horrible this store is and changes some things.. Definitely would not recommend and will not...

Sunday, September 26, 2021 around 1:45 PM I went to this Dunkin' Donuts location to buy some coffee with my four years old son. My son wanted to use restroom and there was a table blocking the restroom path and a sign on the restroom door that says "No public restroom Restroom is for Dunkin customers only!" Having seen this I call the attendant and tell him I'm going to buy some coffee but my son need to use the restroom. When I said that he asked me "Is he going to make a mass?" I was like excuse me what do you mean? Then a female attended comes and said more or less like we can't let you use the restroom because he is going to make it unsafe and because he will make it unhygienic. My first question is why in the world for a corporation like Dunkin' Donuts would keep their front door open and keep restroom locked and have employee ask such questions? I'm assuming they didn't want us to use the restroom because of COVID, now my question is does Covid spread from using restroom? I didn't know how to accept/tolerate such behavior form Dunkin'...