Subway — Restaurant in Sweetwater

At 8:55pm I came to the store to pick up my mobile order of two sandwiches and when I got there is wasn’t on the order pick section so I waited the line to then ask about the sandwiches and a blonde older lady told me someone took it and confused I said no I’m the person who’s supposed to pick up my order under my name she said some Uber guy took it. As I try to explain the situation that it’s a pick up not delivering and that she’s not making sense because it’s a pick up not an Uber order and I try to show her on the app she didn’t want to see it just kept telling me I’m wrong there’s nothing she can do for me but to charge me for new sandwiches. She calls the manager and the manager said not to make me new sandwiches and that I have to pay out of pocket for them to replace the sandwiches. I stood my ground because I knew this was wrong and I politely said no I’m not paying for it you guys gave it away instead of checking for the name of the order and it’s not an Uber order for the 3rd time I try to explain. The other lady black hair also Hispanic was saying we’ll make you a free one sandwich so you can leave. I said it’s not free I paid for it and the other sandwiches was mishandled. She then spoke bad about me to the other lady as if to make me look bad and in front of the other customers I felt uncomfortable. She then told me cancel the order thru the app were a store not an app when I asked for a refund. I said on the app it’s not even shown as done it’s still shown as being build/made so that’s another thing they didn’t want to hear me on. So finally blonde older lady decided to make me the sandwiches after giving me a hard time. I also, explained to them to cancel the order I would have to call the store and speak to the manger I did my research online she ignored me and walked away after I was trying to help them understand what happened. I will not be ordering from this...

They don't like restocking items, their veggies look old sometimes ): sometimes they have fresh stock..

EDIT: This is not a case of mistaken identity, this happens often and I walk out. I have walked out due to employee negligence, untidiness as well as refusal to bring out fresh vegetables. If you really want me to write about all the horrible experiences at this subway I will.

Once I asked for a sandwich with the meat on the side and they gave me a hard time asking me what am I going to do with the meat. They didn't want to give it to me the food and tried to change my order.

Another time, I asked for spinach instead of lettuce because I had developed an allergy that reacted baddly to lettuce and they barely wanted to put spinach until one of the employees who understood and never gave me a hard time explained it to them.

Another time, my sandwich got left for 10 minutes already made on the table without ringing me up because your store was UNDERSTAFFED and the poor people working couldn't focus on finishing my order. So I left.

Not to mention the different times I've seen the veggie area a mess or with damaged tomatoes that look frozen and restocked in the morning.

Next time, I'll make sure to take photos and video of the occurance, upload it to youtube as well as google maps so you won't think my "finger slipped" or I had mistaken...

Absolutely awful ordered a cold cut sub and they served me a stray bologna sandwich for $27. This is an absolute rip off. These people must think that we don’t know the difference in meats aside from the fact that when I asked them about it, they belligerently lied to your face. You ask him about the ingredients that you put in and they still lied to your face doesn’t matter what you do you’re basically just taking whatever they’re shoving and that’s all there is to it. This is not a good business model. I would not come here. I don’t recommend anybody to come here. Poor service poor food. ripping people off with fake meat!!!!!!! how do you have three different meats that all look the same this makes absolutely no sense lousy that’s the best way I can describe this place absolutely lousy and a total waste of time! Does anyone else see the mortadella or the salami in the sandwich? Feel free to comment in become proactive that way these companies can quit taking advantage of us needless to say a double meat sandwich that leave someone hungry who’s ever heard of that comment in if you see the missing meats if your tired of it comment on make it known invite...