Charleys Cheesesteaks — Restaurant in Tacoma

Charley’s Cheesesteak, Tacoma WA (May 18, 2023)

Discovered this chain almost a month ago when I was seeking out eateries for a trip to Cleveland, OH. I’ve always been a Cheesesteak fan, and was planning to eat that while in Cleveland. Checked the website and realized there are branches in WA, so I tabled that until recently. I did install the App then and realized there were very good offers provided to reward members when you sign up.

The visit, with my daughter, was just before noon on a Thursday. The store was located in a food court, so had quite a bit of competition. Decided to use the App to order food just to see how efficient the app is. Everything was smooth going with the App. Sandwiches were easily configurable. Ordered both a regular Old School cheesesteak, and a small Chicken Philly special that came with fries.

The food tasted very good. The downside with the old school steak philly was that it was doused with cheese sauce. For those who love cheese sauce, great; I happen to be the one that likes cheesesteak with a good slice of cheese slowly melting into the sandwich. The chicken philly came with that, and it was good. The next issue was that despite customizing the chicken philly for extra extra grilled onions, green peppers and grilled mushrooms, the sandwich did not come with those extras; it actually came with other ingredients added that were not specified. Not a big deal though it reflects a little carelessness of the store food preparers. The fries that came with the chicken Philly were excellent. Oh, do make sure you try out the strawberry watermelon lemonade with small bits of strawberry and watermelon at the bottom of the cup.

Overall, the food was great tasting. Service was pretty fast, and there are lots of seats given it’s the food court. I’ll definitely visit the place when the cheesesteak desire strikes again. Ample parking space as well given it is located inside the Tacoma...

Daughter ordered at kiosk and it took her money from Apple Pay yet store said order did not go thru. Store refused to assist - and unhelpful. Manager wasn’t willing to help. I Called customer service and they said then have to submit a ticket and see if it will be approved for reimbursement. No way to get ahold Of anybody directly at store to assist. Customer service said that all feedback is positive to them which I find very rude in this scenario as this is terrible customer service. They said the kiosk does this often and they aren’t sure why yet when going in to mall and speaking to manager about this incident they stated that if your paying with Apple Pay and cash also you have to pay cash first then Apple pay or it will do this do this do to glitch in their system. Curious ….Is this a scam to take more money from customers? then not give them what they ordered? I’am very shocked by this behavior . Any other restaurant would have made this right ASAP. Tacoma Washington - Tacoma mall

The Manager took care of us in the end but we had to drive all the way there and contact customer service 2 times . If was a lot of work to get the food we paid for originally 3 hrs...

First of all, try hiring people who actually care about CUSTOMER SERVICE! They took my order, made it, then ended up giving it to someone else, which meant they not only screwed up my order, but somebody else's also! So while I am waiting on them to hesitantly REMAKE my order, I said hey, you guyz messed up and gave my order away, could I atleast get a free drink or something??? They looked at me crazy, I said, YOU GUYS MADE THE MISTAKE, NOT ME! So they gave me a drink, without even the slightest apology for giving away my order! On top of that, my Fries were cold and tasted stale, like they were from 1988! I know y'all can do much better than that! Just awful! But most of all,the rudeness needs to STOP! NOT COOL, I paid my hard earned money for some...