Pho V & V Vietnamese Restaurant — Restaurant in Tacoma

Let me start out by saying that I've never written a negative review for any establishment. I've been to this restaurant a handful of times. Mainly because it is up the street from my new place. Have only tried the Pho soup and egg rolls. Egg rolls are very good but the soup is about a 6 out of 10 in my opinion.

The gentleman who is part owner of this restaurant is very rude and not customer friendly. I'm not sure if he treats all of their customers like this but I certainly have not had a great experience. The first few times he was rude I took it as a cultural thing. Perhaps his tone was not meant to be offensive when taking my order or if asked for water or extra lemons. I have been there with my 2 children and my boyfriend. We'd all get pretty much the same thing. And for 4 of us he'd bring 2 small saucers with one lemon 1 stem of mint leaves, and a small bundle of sprouts on each. Which has never been enough for the 4 of us. Anywhere else they give one saucer per soup. Each time we'd kindly ask for more. His demeanor about serving us was always so ridged and short. Give attitude when asking about other options on their menu. My boyfriend mentioned his attitude once and I defended and said maybe he's having a bad day. He replied "It seems like every time we've been here together he's had a bad day!" I figured maybe it was a cultural thing and explained that to my BF. We have never been there with a group of other customers. Only twice. Once with one other group and they were heading out and another who had just came in right before we did, so I dont have much to compare to. I can say that he tended to the other group mor often than us. And when I've say down he'd watch me and just stand there at the register I'd always have to go to him and ask for a menu.

The las experience I ordered a to go over the phone which was a 2min convo. Asked to also have extra sauce in bag of spicy and housin sauce (not sure how thats spelled). He said it comes with it. So later I have my Boyfriend pickup my single order of Pho because he works up the street. He reaches the restaurant and I'm on the phone with him the whole time. My BF tells him the order he's to pickup. I asked my BF to check bag if no spicy sauce to ask for one. There wasn't so he asked for one. He said no it is extra .25 one is free. He told him that it wasnt in the bag and showed him the kind he meant. The man started yelling and saying "don't ask again your GF ask and don't have time for you" .. He apologized and said I didn't know she asked and you told her that (which he did not). My BF then said "but it seems you are angry with me." The restaurant owner starts ranting about how he doesnt have time for us... and my BF said the guy got in his face. So he told him that he has poor customer service and he thinks his attitude comes from something besides asking a question and that we won't be returning, Also that he (my BF) would call police if there was an issue here... (my BF was very calm and low toned, he is a business man and deals with customers daily even upset ones and doesn't lose his cool) The man's wife came out from back and said her husband was just upset and to just go. I am a black woman and my BF is a white latino. Sooo.. IDK. But its kind of questionable that my boyfriend used to go there all the time alone and never had an issue with the owner. But once we showed up together and when I was there just with kids he was very cold and seemed as though we bothered him by walking and asking to be served at his restaurant. Aaaand I'd still tip him every time so IDK where his attitude would come from. NEVER GOING THERE AGAIN!!!

AND NOW HE JUST CALLED MY PHONE YELLING AND BEING RUDE I TOLD HIM NOT TO CALL ME AGAIN HE IS RUDE AND THAT I HEARD WHOLE CONVERSATION. I HAVE A SCREENSHOT...

I specifically came to this restaurant wanting to support of small mom and pop business with my lunch money, and unfortunately I had an awful and unwelcoming experience that I want to prepare others for.

I ordered brisket pho and paid for a shrimp add on. I hopped on my surface laptop and knocked out some emails while I waited for my food and a glass of water. I was using my own hotspot, I wasn’t not plugged in, no audio = not bothering anyone. When the pho came out, I mentioned to the server that it looked good and that I would really like my glass of water now and that I wanted to order their fried banana after my meal.

I finished my small pho quickly and did “the usual” pile up all my mess and push it to the corner for the server to collect (habits from waitressing through college). I hop back on my surface and type away while I wait. At least 20 minutes go by and no one came to ask how things were, if I needed anything (the water!), or if I was rest for desert. But then! An older man (the owner?) comes up to me and says that I’ve been at the table for too long and I need to go. (No “hi”, “how was everything” “can I get you anything?”)

I’m always one to try to fix a miscommunication so I said, “I’m actually waiting for some fried banana and a glass a water.” He paused for barely a second and said, “But you still can’t be here, we have few tables and I need to clean yours.” Mind you, there were at least four other empty dirty tables, a couple of clean tables, and two guests the whole time that I was there.

I recognized at that moment he made up who I was and what I was doing there so I politely said that I no longer wanted the fried banana or water (😝) and that I would pay right away- to which he said good and then aggressively repeated that I needed to leave.

Y’all, this whole experience was maybe 30m (which is quick for dine in). I’m mad that I still left a 15% because I’m a sucker for small restaurants and I was in shock from essentially being kicked out. I want to offer grace to that man in case there’s some mental health issues going on that wasn’t allowing him to compute the situation. And, this business should really rethink about who they have serving their customers and if they have any biases that prevent them from proper service as a first responsibility and would even cause them to prevent customers from purchasing their...

I don’t even want to give one star but have to for ability to review . I have never in my life been treated with such blatant disrespect from a restaurant owner/operator. The food is highly overpriced . The portions are small and it even says on menu that you are not allowed to share or split orders - which my bf and I usually like to split a large order of pho due to the fact we are on a budget . But we decided to splurge and stay there bc we were hungry .. what a bad decision that was . Not only was my can ok coke 2.25 . I had to pay for tea and I had to pay extra for an extra cup for my bf !! When my egg roll came I broke it in half and took a big bite to realize and find out it was burnt on the inside and Stunk like burnt egg roll . It was dried up to hell .. I got up ( which was for about the third time mind you bc he apparently wasn’t going to table to table for orders you had to go up to the cashier and or he was ignoring us not sure .. that’s the least of it . The main issue I had this evening is the fact that when I asked if he could please remake my egg roll or take it off the bill he told me absolutely not , everyone like them you just weird . I said , so .. you won’t remake one for me nor take it off my bill ? And he said yes and began to yell at me about how I was complaining for no reason , and that it was not his problem , told me to go sit back down ! I went back to the table absolutely speechless . The egg roll was 2.15 off the menu. He would have made more money had he just remade it for me bc I would of generously tipped him for doing that for me instead we left him absolutely no tip . I do not suggest this restaurant- unless you want to be verbally accosted, overpay, and eat burnt food . OH and I received three pieces of raw meat in my pho that I did not order . That’s the pic down below along with my “delicious”...